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2013-10-03 08:55 AM
Sony in Spain, does not recognize the problem. Yesterday I received an embarrassing email from questions.es @ support.sonymobile.com where they proposed solutions like "move applications to the internal memory, or transfer photos and videos to external SD".
Angered by this, I call them by phone. This time at least, they listened to me. The guy recognized that what I was telling seemed a problem, and that they had had similar complaints. But that was not considered by Sony as a general problem of the Xperia L, It could only be treated as a particular problem of my device.
The only solution that he offered was to send the phone back to Official Service, this time through another store that has agreed repairs or Sony devices with a different workshop.
I think this is a way to buy time and, at least for now, I do not want to be another 10 to 15 days without mobile for nothing.
2013-10-03 03:14 PM - last edited on 2013-10-03 04:16 PM by Johan
still no word from the staff ??
This is disappointing...
The local sony support centre is probably the worst..I reported the problem to them, & they performed a factory reset & gave me the device saying : they solved the problem..
Can you believe it ??
2013-10-03 03:42 PM
2013-10-03 07:57 PM
At least Sony staff is following this thread, because they're editing peoples messages What ashwin21's message originally said?
I'm at the point from where I can only continue with consumer advicers. Just need to get my phone back from the service... 3,5 weeks wasted in the second service already so happy.
Darn it would be nice just to get my money back or a new phone. Then I could just forget that Sony ever existed.
2013-10-03 09:37 PM
2013-10-03 11:40 PM
2013-10-04 02:22 AM - last edited on 2013-10-04 09:16 AM by Johan
Can only say that I'm facing this problem too and its Really getting on my nerves. The strange thing is that I juste the phone for one and a half month without any problem at all. But when I got home and plugged it in to the computer for the first time the problem started to show up after a week o so. I'll never gonna buy fony phones.
2013-10-04 10:38 AM
I am also experiencing the same problem, never expected from Sony. The only temporary solution I find is to do a 'Factory Reset'.
2013-10-04 11:00 AM
Please, all of you that have this problem, can you click on the button "me too" in the first post?.
Last time, Sony staff told me that this was only a few terminals and could not be treated as a general problem.
2013-10-04 11:24 AM
me too having same problem
need to use factory reset once a week
please sony do something to your problem