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Problem with camera (black screen)

One time poster
Message 1 of 9
8,553 Views
Message 1 of 9

Problem with camera (black screen)

When I switch the camera on, I only see onscreen buttons and the rest of the screen is black. I have the same problem with front and rear camera.

I have the newest fw version,

Can you help me with it?

8 REPLIES 8
Demigod
Message 2 of 9
8,441 Views
Message 2 of 9

Re: Problem with camera (black screen)

Go to Settings, Apps, go to "All." Look for and select "Camera" in the list and select "Clear Data". Try to turn the camera on again and see if it functions properly.

If the problem persists, you can do a repair of the phone software using the Sony PC companion:

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.

Let me know if you are still having this issue.

One time poster
Message 3 of 9
8,441 Views
Message 3 of 9

Re: Problem with camera (black screen)

The problem returned.

At first "Clear Data" had helped.

But now, I've cleared data, then updated software, but it didn't help now, and I again have black screen...

Demigod
Message 4 of 9
8,441 Views
Message 4 of 9

Re: Problem with camera (black screen)

Did you manage to do a repair? If not, try that.

If problem persists I recommend you to contact your local support for further information

on how to send it in to a repair center for investigation:

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

One time poster
Message 5 of 9
8,049 Views
Message 5 of 9

Re: Problem with camera (black screen)

I am having the same problem. I tried downloading pc companion but my phone says it can't open the file.
Highlighted
One time poster
Message 6 of 9
6,780 Views
Message 6 of 9

Re: Problem with camera (black screen)

Same issue on z5
Message 7 of 9
3,472 Views
Message 7 of 9

Re: Problem with camera (black screen)

I have same problem please help me

One time poster
Message 8 of 9
3,422 Views
Message 8 of 9

Re: Problem with camera (black screen)

Using xperia x performance, having similar issue, either the Pic dsnt click even though the lens is working, or sometimes the screen comes black. 

Rookie
Message 9 of 9
2,811 Views
Message 9 of 9

Re: Problem with camera (black screen)