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att xperia ion lt28 headphone problem

SOLVED
Message 1 of 8
2,990 Views
Message 1 of 8

att xperia ion lt28 headphone problem

I have an ATT Xperia Ion LT28 and everytime I attached earphone, it would reset itself.  I've tried 3 different pairs of earphones (Sony, Jlab, and JVC)  and all resulted the same- the phone resets itself after 30 seconds of attachment.  It has the latest firmware and is not flashed/jailbreak/rooted/etc etc.  It is a clean phone.  I have restored it to factory settings and still nothing changes.

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 6 of 8
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Message 6 of 8

Re: att xperia ion lt28 headphone problem

As Phy said above your only recourse is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



7 REPLIES 7
Phy
Forum Legend
Message 2 of 8
2,984 Views
Message 2 of 8

Re: att xperia ion lt28 headphone problem

Contact at&t or Sony Xperia Support.

Sony Xperia Support
http://support.sonymobile.com/global-en/contactUs/
Message 3 of 8
2,980 Views
Message 3 of 8

Re: att xperia ion lt28 headphone problem

I did contact Xperia Support.  They told me to "repair" the software.  I restored, previouly, and did that.  Still the same.

 

I understand that some headphones/earphones won't work correctly (aka usage of mic and volume control may not work), but this is ridiciously!

 

As for ATT, I don't service with them.  I brought the att model new and unlock to use on another provider.

Phy
Forum Legend
Message 4 of 8
2,975 Views
Message 4 of 8

Re: att xperia ion lt28 headphone problem

Message 5 of 8
2,962 Views
Message 5 of 8

Re: att xperia ion lt28 headphone problem

Nope.  Safe mode gives me the same result.  Nothing has been installed on the phone other than what was included in the factory settings.

Forum Legend
Message 6 of 8
3,600 Views
Message 6 of 8

Re: att xperia ion lt28 headphone problem

As Phy said above your only recourse is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Message 7 of 8
2,952 Views
Message 7 of 8

Re: att xperia ion lt28 headphone problem

Thanks for the help everyone.  Looks like I'll try to return it.

Phy
Forum Legend
Message 8 of 8
2,947 Views
Message 8 of 8

Re: att xperia ion lt28 headphone problem

Not a problem Slightly smiling Face