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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

phone keeps asking what home to use

SOLVED
Moderator
Message 11 of 13
4,533 Views
Message 11 of 13

Re: phone keeps asking what home to use

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 12 of 13
1,002 Views
Message 12 of 13

Re: phone keeps asking what home to use

Yeah that is what I did yesterday. I am just really holding back doing it because I just factory resetted my phone and this issue arised.

And I already redownloaded all my apps after I noticed the problem. So I did redownloaded twiced my apps lol! Repairing solved the issue. Thank you for helping me.

Moderator
Message 13 of 13
996 Views
Message 13 of 13

Re: phone keeps asking what home to use

Great.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.