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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia HOME not responding

Visitor
Message 1 of 8
1,692 Views
Message 1 of 8

Xperia HOME not responding

Hello,

 

i have a problem with my Z1 compact.

After normal start, phone works 10 seconds and then its frozen. Xperia HOME not responding: Wait or OK?

If I switch phone to a safe mode, the phone normally works, but I do not have all the apps there.

Can i repair this thing via safe mode?

 

Thank you

7 REPLIES 7
Forum Legend
Message 2 of 8
1,691 Views
Message 2 of 8

Re: Xperia HOME not responding

@meerec: if the phone works normally in safe mode. it means  an app you installed or updated is causing the problem, you can try to find the app first by uninstalling it or you could software repair using PC Companion



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
Visitor
Message 3 of 8
1,673 Views
Message 3 of 8

Re: Xperia HOME not responding

Thank you, but how can i find THIS application?

I've launched updates for all apps.

I dont know which application makes problem..  

Adviser
Message 4 of 8
1,669 Views
Message 4 of 8

Re: Xperia HOME not responding

What is going on with our Z1Cs? I just wanted to create a new topic because the same happens with my Z1C and I saw that there are many people with same problems.

Software repair in PC Companion doesn't solve the issue so it could be an app... I even considered to get a new motherboard...

Visitor
Message 5 of 8
1,665 Views
Message 5 of 8

Re: Xperia HOME not responding

Are you working only on safe mode, too?

Adviser
Message 6 of 8
1,637 Views
Message 6 of 8

Re: Xperia HOME not responding

Yes, everything is fine in safe mode.

Here people claim that FB app causes the issue and uninstalling it seems the solution, but I didn't test it yet. At first I will reinstall whole system.

Highlighted
Visitor
Message 7 of 8
1,626 Views
Message 7 of 8

Re: Xperia HOME not responding

I've uninstalled all the apps I had recently updated. Facebook was among them. And now everything is good and works. Slightly smiling Face

One time poster
Message 8 of 8
1,537 Views
Message 8 of 8

Re: Xperia HOME not responding

The problem is definitely Facebook. It started happening after a recent update. I have now uninstalled and reinstalled it twice but the problem persists. Now having to access Facebook via the browser.