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App menu button disappeared - Z5 premium

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Visitor
Message 1 of 9
11,979 Views
Message 1 of 9

App menu button disappeared - Z5 premium

Hi everyone, i'm experiencing quite a strange issue: after updating the software to latest version, the main button of my home screen, the one that let you access to the app full menu, is disappeared. I tried to look in widgets or settings but I couldn't find anything. I wouldn't like to install an additional launcher only for this button. I have a Sony Xperia Z5 premium updated to android 6.0.1. Many thanks to everyone for the support!
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 9
20,370 Views
Message 2 of 9

Re: App menu button disappeared - Z5 premium

Hi @Pleiadys,

 

Welcome to the community.

 

Can you please start your phone in safe mode and see if the issue persists?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
20,371 Views
Message 2 of 9

Re: App menu button disappeared - Z5 premium

Hi @Pleiadys,

 

Welcome to the community.

 

Can you please start your phone in safe mode and see if the issue persists?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 9
11,951 Views
Message 3 of 9

Re: App menu button disappeared - Z5 premium

Thank you so much, it worked!

Have a nice day, byebye

One time poster
Message 4 of 9
9,743 Views
Message 4 of 9

Re: App menu button disappeared - Z5 premium

it worked for me too ! .. thanx Slightly smiling Face

Rookie
Message 5 of 9
7,648 Views
Message 5 of 9

Re: App menu button disappeared - Z5 premium

I have no idea how I would start my phone in safe mode.....give me a little instruction here.Thanks

Rookie
Message 6 of 9
7,645 Views
Message 6 of 9

Re: App menu button disappeared - Z5 premium

Went into Youtube

Emperor
Message 7 of 9
7,643 Views
Message 7 of 9

Re: App menu button disappeared - Z5 premium

@crctvi2

 

Click there >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 8 of 9
7,638 Views
Message 8 of 9

Re: App menu button disappeared - Z5 premium

Thank you! 

One time poster
Message 9 of 9
6,608 Views
Message 9 of 9

Re: App menu button disappeared - Z5 premium

My menu button has disappeared from my phone screen. Tried safe mode never worked