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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

App menu button disappeared - Z5 premium

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Visitor
Message 1 of 9
10,612 Views
Message 1 of 9

App menu button disappeared - Z5 premium

Hi everyone, i'm experiencing quite a strange issue: after updating the software to latest version, the main button of my home screen, the one that let you access to the app full menu, is disappeared. I tried to look in widgets or settings but I couldn't find anything. I wouldn't like to install an additional launcher only for this button. I have a Sony Xperia Z5 premium updated to android 6.0.1. Many thanks to everyone for the support!
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 9
19,003 Views
Message 2 of 9

Re: App menu button disappeared - Z5 premium

Hi @Pleiadys,

 

Welcome to the community.

 

Can you please start your phone in safe mode and see if the issue persists?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

8 REPLIES 8
Sony Xperia Support
Message 2 of 9
19,004 Views
Message 2 of 9

Re: App menu button disappeared - Z5 premium

Hi @Pleiadys,

 

Welcome to the community.

 

Can you please start your phone in safe mode and see if the issue persists?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 9
10,584 Views
Message 3 of 9

Re: App menu button disappeared - Z5 premium

Thank you so much, it worked!

Have a nice day, byebye

One time poster
Message 4 of 9
8,376 Views
Message 4 of 9

Re: App menu button disappeared - Z5 premium

it worked for me too ! .. thanx Slightly smiling Face

Rookie
Message 5 of 9
6,281 Views
Message 5 of 9

Re: App menu button disappeared - Z5 premium

I have no idea how I would start my phone in safe mode.....give me a little instruction here.Thanks

Rookie
Message 6 of 9
6,278 Views
Message 6 of 9

Re: App menu button disappeared - Z5 premium

Went into Youtube

Emperor
Message 7 of 9
6,276 Views
Message 7 of 9

Re: App menu button disappeared - Z5 premium

@crctvi2

 

Click there >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 8 of 9
6,271 Views
Message 8 of 9

Re: App menu button disappeared - Z5 premium

Thank you! 

One time poster
Message 9 of 9
5,241 Views
Message 9 of 9

Re: App menu button disappeared - Z5 premium

My menu button has disappeared from my phone screen. Tried safe mode never worked