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the touch panel on the right earphones does not work

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One time poster
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Message 1 of 2

the touch panel on the right earphones does not work

what to do if the right earphone is ill and needs to be restarted for it to work. To do this, hold two fingers on the touch panel for 10 seconds, I always did this in such cases. but after some time the touch panel on both earphones stopped working, I couldn’t stop the earphone from restarting or plugging it into a new phone because of moisture or something else without it. what should I do.

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Sony Xperia Support
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Message 2 of 2

Re: the touch panel on the right earphones does not work

Hi @Jessi020202, sorry to hear about this and sorry for the late reply to your post.

If a factory reset of the headset doesn't help, the next step is to have it examined by a trained technician at one of our authorized service centres.

The Local support team in your market will assist you further and answer all questions you may have and which I can't answer since the service routines varies between markets and I work Globally.

Feel free to keep me posted!


Official Sony Xperia Support Staff


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