Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2016-12-28 09:43 PM
i lost my charging case of the Xperia EAR. I already contacted the german Support via Mail and Phone but no one is able or willing to help me.
After some discussions the solution i got from the supporters was to buy a new Ear.
This is more than frustrating. I bought an Item for 200€, lost the Charging Case and have to buy a bnew one if i want to use it again.
This is like i lose the Charger of my Xperia XZ and have to buy a new Phone!?
Maybe some here is able to help me or can tell me where i can buy the Charging Case as a replacement Part.
I am a loyal customer since the Xperia Z1, but if the only solution for a lost Charging Case is buying a new Device this was the last Sony Device i bought.
2016-12-28 09:47 PM
I'm sorry to hear about your issue, but it's not the same as an Xperia use either a micro USB or type-C usb cable, so you can buy a different cable, this is a unique device and use a charging case custom made for the headphones, only our Local support will be able to help you, I hope you are able to buy just the charging case by itself but seems unlikely
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2016-12-28 10:04 PM
2017-02-01 12:43 PM
Hey @DW82, happy to hear that the local team were so generous!
Feel free to mark @uliwoolys reply as the accepted solution by pressing "Accept as solution" beneath his post, so that other users find the advice which helped in your case should they be wondering the same!
I came to the forums and I was surprised or maybe not so after all that somebody lost the charging case. I lost my charging case last weekend at Dubai Airport and I am so distressed. They haven't got it in the lost and found dept.
I hope my local support can give me another charging case. Can you please tell me the cost for it from your side in Germany?
Contact you Local support and ask for more information about availability.
I did send a message and sent an fb message. I got replied on facebook and they said they will try to support.
I feel really distressed and I have been contacting the airport nearly daily. The Ear was so dear to me
I guess I have to shelf the device now or try to charge it with AA batteries or something 😢😢😢