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Charging Case

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Rookie
Posts: 2
Registered: ‎2016-07-05

Charging Case

Hello,

 

i lost my charging case of the Xperia EAR. I already contacted the german Support via Mail and Phone but no one is able or willing to help me.

 

After some discussions the solution i got from the supporters was to buy a new Ear. 

 

This is more than frustrating. I bought an Item for 200€, lost the Charging Case and have to buy a bnew one if i want to use it again. 

This is like i lose the Charger of my Xperia XZ and have to buy a new Phone!?

 

Maybe some here is able to help me or can tell me where i can buy the Charging Case as a replacement Part. 

I am a loyal customer since the Xperia Z1, but if the only solution for a lost Charging Case is buying a new Device this was the last Sony Device i bought.

 

 

Elite
Posts: 87,539
Registered: ‎2010-07-03

Re: Charging Case

@DW82

 

I'm sorry to hear about your issue, but it's not the same as an Xperia use either a micro USB or type-C usb cable, so you can buy a different cable, this is a unique device and use a charging case custom made for the headphones, only our Local support will be able to help you, I hope you are able to buy just the charging case by itself but seems unlikely 

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Oracle
Posts: 3,037
Registered: ‎2014-05-30

Re: Charging Case

It's the same as losing the charging dock for a Samsung Gear S watch.
If you lose it, Samsung ain't gonna send out a new dock.
Only local support, eBay or Chinese sites can help I'm afraid
Rookie
Posts: 2
Registered: ‎2016-07-05

Re: Charging Case

Just a short Update 

 

Today i got an Email from local Support that they will send me a new charging case.

 

smile happy

Oracle
Posts: 3,037
Registered: ‎2014-05-30

Re: Charging Case

Excellent news.
Sony Xperia Support
Posts: 1,520
Registered: ‎2014-03-10

Re: Charging Case

Hey @DW82, happy to hear that the local team were so generous! yahoo

Feel free to mark @uliwoolys reply as the accepted solution by pressing "Accept as solution" beneath his post, so that other users find the advice which helped in your case should they be wondering the same! smile happy

sony_sign_logo.png - Official Sony Xperia Support Staff


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