account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Won't connect to any network

Highlighted
One time poster
Message 1 of 2
587 Views
Message 1 of 2

Won't connect to any network

Hi, I've bought an Xperia E5 on eBay, and the IMEI checks show the device is clean. But no sim card works and the code counter is at 0. How can I unlock the device?

1 REPLY 1
Emperor
Message 2 of 2
585 Views
Message 2 of 2

Re: Won't connect to any network

@JH777365 

 

You can't, you will have to contact Sony so they can reset the counter.

 

https://support.sonymobile.com/global-en/contactUs/

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)