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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

E5 has started to die at around 30% battery

SOLVED
Regular
Message 31 of 39
873 Views
Message 31 of 39

Re: Xperia E5 battery life

Hi all  since I reset the GPS my phone has gone back to normal, charging OK quickly and not getting hot also it has stopped draining the battery rapidly but it has only been 1day so tomorrow may be different so I will reply later 

Regular
Message 32 of 39
855 Views
Message 32 of 39

Re: E5 has started to die at around 30% battery

I had the same problem with the battery losing charge but I went to the about phone settings, in the settings menu, and did all the tests and the GPS was stuck, reset it by getting the satellite to pick it up and my phone has been OK since, charges normally 

Regular
Message 33 of 39
795 Views
Message 33 of 39

Re: E5 has started to die at around 30% battery

I've just managed to do the software repair and have gotten everything back onto my phone so I'll see how it goes over the next couple of days.

Although I have just run the tests and my GPS isnt working either. I'll try see if I can reset it. Im just hoping I don't have to send my phone off for fixing. 

Pioneer
Message 34 of 39
789 Views
Message 34 of 39

Re: E5 has started to die at around 30% battery

@DarkFire, regarding the GPS when it is connected for the first time it may take some time for locking the position, be sure to be outside with nothing blocking the signal like buildings and trees. 

Highlighted
Sony Xperia Support
Message 35 of 39
2,988 Views
Message 35 of 39

Re: E5 has started to die at around 30% battery

Hi Everyone,

You may experience that the battery drains quickly or becomes unusually hot on your Xperia E5. This is known behaviour caused by the AVG Protection/Antivirus app version 6.10.9 (released May 22nd 2018). We have asked AVG to release a new version to fix this issue as soon as possible. 

Meanwhile, there is a workaround that will correct the behaviour immediately. Simply follow the instructions below to disable AVG Protection/Antivirus.

To disable AVG Protection

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Tap AVG Protection.
  4. Tap DISABLE.
  5. Confirm by tapping DISABLE APP.

Official Sony Xperia Support Staff


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Regular
Message 36 of 39
727 Views
Message 36 of 39

Re: E5 has started to die at around 30% battery

So done the software repair and reset GPS, still having problems. Now I've tried disabling the agv protection, so hopefully that will work. Fingers crossed

One time poster
Message 37 of 39
642 Views
Message 37 of 39

Re: E5 has started to die at around 30% battery

Have had massive problems with my E5 for last two weeks. Hope this cures it as it has cost me a fortune in lost work as im  self employed and have lost jobs through this!

not happy

Regular
Message 38 of 39
632 Views
Message 38 of 39

Re: E5 has started to die at around 30% battery

Just thought I'd let everyone know DISABLING AVG PROTECTION WORKED! Phone is now completely back to normal. Thank you

Learner
Message 39 of 39
491 Views
Message 39 of 39

Re: E5 has started to die at around 30% battery

I have had exactly the same problem with my Xperia E5 and was just about to take it back to the dealer I bought it from to say the phone was faulty.  Thank goodness I decided to "google around" first and found this thread.  I have uninstalled AVG Protection completely (I don't use my phone for internet, only calls and texts) and now my phone is back to normal again.

 

Thank you so much to Sony Xperia Support Staff for providing the solution. :smileysmileythumbsup: