account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

sim problem

Message 1 of 2
Message 1 of 2

sim problem

my phone says no service..... it notifies me when i remove or insert the sim card and restarts itself but it still saying " no service" ....the problem came out from no where it was working good i pressed airplane mode by mistake and after i turned airolane mode off it said no service.

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: sim problem

Hi @mshaly, sorry to hear about this. Slightly frowning Face

Since the device recognizes the SIM card, could you try and manually search for available networks and see if you then are able to connect to the one your operator is using? You can do so in Settings > More > Mobile networks > Network operator.

Once the search is finished, you will see a small house icon to the left of the network you are supposed to use!

Let me know if that helps!

Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.