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my Xperia e4 turn off when lock my phone

One time poster
Message 1 of 4
970 Views
Message 1 of 4

my Xperia e4 turn off when lock my phone

I have a problem with my Xperia e4. When i lock my phone, it turn off automaticaly. Please help me with my problem. Thanks
3 REPLIES 3
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Phy
Forum Legend
Message 2 of 4
952 Views
Message 2 of 4

Re: my Xperia e4 turn off when lock my phone

Boot in safe mode and see if you experience the same issue.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lollipop

1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Phy
Forum Legend
Message 3 of 4
948 Views
Message 3 of 4

Re: my Xperia e4 turn off when lock my phone

You can also repair the phone with
Sony Xperia Companion and check if it no longer turns off when you lock the phone.

http://support.sonymobile.com/global-en/tools/xperia-companion/
Emperor
Message 4 of 4
944 Views
Message 4 of 4

Re: my Xperia e4 turn off when lock my phone

@thexperier

 

Do you experience the same without the SIM and SD cards?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)