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msc or usb mass storage mode without root?

SOLVED
Enthusiast
Message 21 of 38
17,210 Views
Message 21 of 38

Re: msc or usb mass storage mode without root?

I love how Sony support is hiding from customersDizzy Face

Sony Xperia Support
Message 22 of 38
30,801 Views
Message 22 of 38

Re: msc or usb mass storage mode without root?

I'm very sorry to hear that you were not able to get this information from your local support.

I'm afraid MSC-mode is not supported by Xperia E4 on the latest firmware. Also on later models like Z3+, M4 Aqua and Z5 you need to use MTP to transfer data over USB.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 23 of 38
17,144 Views
Message 23 of 38

Re: msc or usb mass storage mode without root?

lol Grinning Face you are terrible Grinning Face i have written answers from sony  hungary and from sony mobile that e4 is able to connect in msc mode Grinning Face

 

so according to you they just lied to me? Grinning Face or at sony nobody knows the phones they sell? what a company is this??? who is the responsible person for this behavior???

 

waiting for your answer.

Emperor
Message 24 of 38
17,127 Views
Message 24 of 38

Re: msc or usb mass storage mode without root?

@jani1

 

Go with @Rickard's answer 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 25 of 38
17,121 Views
Message 25 of 38

Re: msc or usb mass storage mode without root?

lol Grinning Face

 

no.

 

 

Sony Xperia Support
Message 26 of 38
17,114 Views
Message 26 of 38

Re: msc or usb mass storage mode without root?

I'm afraid i'm not sure why they have given you this information but i've checked an Xperia E4 on the latest firmware here and it does not support MSC.

It's not mentioned in the manual either. If you look at the manual for a model that does support MSC (for example Z3 manual) there's information on MSC and how to switch to that mode.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 27 of 38
17,109 Views
Message 27 of 38

Re: msc or usb mass storage mode without root?

well, for example i have an email (in hungarian of course) from sony hungary, according to that they tested msc on an e4 and it worked for them Slightly smiling Face at least they wrote me that Slightly smiling Face another email where they state that msc and mtp is supported by e4.

 

if i accept that they were lying to me, do you think this is an acceptable behavior from sony customer support?

 

or here is one of your replies from sony global. they were also lying? or at sony nobody knows the phones they sell? they don't know the differences between msc and mtp? i guess at least an official apologize from sony is expected....

 

2015-11-02_191705.png

 

Sony Xperia Support
Message 28 of 38
17,100 Views
Message 28 of 38

Re: msc or usb mass storage mode without root?

I do of course apologize for any inconvenience but i think they must have misunderstood what you're asking for. I doubt they would lie to you. I translated a couple of emails from your conversation with them using Google Translate and i can't say for sure but i think they are talking about file transfer over WiFi as it looks like they are referring to the pair with PC option.
I have checked a generic E4 (and also E4g) on the latest firmware and they don't have MSC-support. As you can see in the manual and our webpage, it doesn't state any support for MSC there either. On phones that does support MSC, we do provide this information (see this link for example which is for Z3).

MSC is no longer supported on several of our models. As i mentioned earlier, we no longer support it in for example Z3+, M4 Aqua or Z5-series either.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Enthusiast
Message 29 of 38
17,080 Views
Message 29 of 38

Re: msc or usb mass storage mode without root?

Lol Grinning Face

 

I have about 30 sent&received emails with Sony Hungary from the last two months. For example:

Me: I asked them about MSC mode.

SH: They replied that E4 has this feature, I have to enable it under Settings / Xperia Connection / USB etc...

Me: No option to enable it.

SH: It must have the option

Me: There isn't any  option.

 

later

Me:  Can I connect the phone as usb mass storage (aka MSC) or not?

SH: We tested it with an E4, it worked.

Me: ???

SH: Bring the phone to the service.

 

later

Me: So what's up with that MSC mode?

SH: Choose Pair under Settings-Xperia Conn-USB and follow the instructions

Me: That option is for pair the phone via WiFi.

SH: They sent again and again step by step for pairing via WiFi, sometimes wrote also that this is the way to connect the phone via USB.

 

last week

Me: What's up with MSC mode?

 

today:

SH: Pair the phone

Me: That's for WiFi. Anyway, I give up. You were wrong, the phone doesn't support MSC mode. A guy from Sony wrote it at the support forum.

SH: We never wrote about that, we only wrote about pairing the device. (I think they still don't understand that pairing is not for a wired connection between phone&pc)

Me: I searched the mail in which they replied my question about usb mass storage mode. According to that mail, it's supported by E4, they tested it. I made a screenshot and sent them.

 

I'm just wondering how so far  I didn't get a stroke because of Sony after sale support.

 

 

p.s. I don't really understand why my avatar has been deleted. Anyway it was a pic of the back cover with "sONy" logo, S and Y already dropped. Today I realized that now I have only the O. So the empty avatar is okay now :-/

Highlighted
Learner
Message 30 of 38
16,958 Views
Message 30 of 38

Re: msc or usb mass storage mode without root?

it is terrible! i can't connect z5compact as media player to my volvo media!!!!

i won't buy sony any more!