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Switched off and can not on again

Message 1 of 3
Message 1 of 3

Switched off and can not on again


I have a broplem with my soney experia e4 cell phone that once I switched off and trying to switch on again but it can't. Please help.

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Switched off and can not on again

Hello @ET5, welcome to the community!


I'm really sorry to hear about that! Have you tried holding down the ON/OFF button and the Volume Up button at the same time to force a shutdown, and then tried to start it again? Here (Clickable link) you can see the buttons marked as number 5 and number 6. You can also force a restart if you remove the back panel and with the tip of a pen or similar pointy object press the small OFF button showed here (Clickable link). 


Have you had the opportunity to remove your SIM and/or SD- card? A damaged card can cause this behaviour. Remove your card and try to start the phone again.


Does the LED-light (marked as number 1 in the overview) light up if you plug it in to a charger? If The light shines red, your battery needs charging. Let the phone charge for at least half an hour before you try to start it again.


Keep me posted! I would love to know how things work out.

Official Sony Xperia Support Staff

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Message 3 of 3
Message 3 of 3

Re: Switched off and can not on again

Hi i am experiencing the same problem, my LED Light green but still can not switch on please advice.