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2015-05-26 08:22 AM
I got a new sony xperia E4g. I have installled PC companion, phone is detecting but no menu is shown.
I have tried uninstalling & re installing and running with admin rights...but still the problem persist.
I installed PC companion in a different PC and is working fine showing menu and all options.
Both PCs use the same OS (Windows 7 Pro 64-bit).
2015-05-26 08:52 AM
2015-05-26 12:56 PM
Just like Phy said, it can be related to a firewall and/or antivirus. One other thing that can cause this behaviour is Java. Make sure that your PC has the latest Java version:
Install/update Java and then restart your PC and try again.
2015-05-26 07:22 PM
Thank you all for your prompt response. I have turned the firewall off and the problem persists. I also have the latest Java installed and both PCs use the same antivirus.
The strange thing is that the menu options (contacts, backup etc) appear when I install PC companion, but disappear permanetly as soon as I connect the phone.
2015-05-29 03:42 PM
It's very hard to pinpoint exactly what the problem could be but I suspect something with your PC configuration since it works just fine on another PC. Unfortunately I'm no computer expert but I suggest that you look into which programs you have installed that relates with USB connectivity, ports or Java. It's possible that these could conflict with PC Companion in some way.