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Sony e4g missed calls

SOLVED
Regular
Message 1 of 17
2,816 Views
Message 1 of 17

Sony e4g missed calls

Good morning, i have a problem with my e4g.
When I have a call without answer, crash the telephone application, so I lose the signal and the connection until after a lot of times that i click on the continuous notice, the signal return.
I believe both to impute to a not correct operation of the incallui, but I cannot for example erase the cache because the incallui.apk I see it only through an external program, not from the list applications and so I cannot also disinstall it.
I cannot go in safe mode because the Phone remains 10 minutes or more on screens with the blue waves of loading, without show me more therefore I have click the reset button.

I have already update to the new firmware but the problem still remain.
Some idea that isn't factory reset?

Ps sorry for my english, i'm italian

1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 2 of 17
3,443 Views
Message 2 of 17

Re: Sony e4g missed calls

Hi @AndreaMorph

 

Please, try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. I´m at disposal for any question

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas

View solution in original post

16 REPLIES 16
Genius
Message 2 of 17
3,444 Views
Message 2 of 17

Re: Sony e4g missed calls

Hi @AndreaMorph

 

Please, try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. I´m at disposal for any question

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas

View solution in original post

Emperor
Message 3 of 17
2,782 Views
Message 3 of 17

Re: Sony e4g missed calls

@AndreaMorph

 

How old is the SIM card? is it the correct size or did you trimmed it?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 4 of 17
2,778 Views
Message 4 of 17

Re: Sony e4g missed calls

maybe 2 - 3 years old, but i don't know if is this the problem because if i make o receive calls all is ok

Emperor
Message 5 of 17
2,775 Views
Message 5 of 17

Re: Sony e4g missed calls

@AndreaMorph

 

Get a brand new SIM card, make sure it's the correct size

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 6 of 17
2,773 Views
Message 6 of 17

Re: Sony e4g missed calls

why the size of the sim card affect only missed calls and not outgoing or incoming calls ?

Emperor
Message 7 of 17
2,770 Views
Message 7 of 17

Re: Sony e4g missed calls

@AndreaMorph

 

We are just trying to narrow down the possible issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
Message 8 of 17
2,768 Views
Message 8 of 17

Re: Sony e4g missed calls

Hi @AndreaMorph

 

Have you try a repar with PC Companion or Bridge for MAC as I suggested above?

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Regular
Message 9 of 17
2,751 Views
Message 9 of 17

Re: Sony e4g missed calls

when i come back to home i'll do the backup and i will try the reset if there isn't more solution!

Genius
Message 10 of 17
2,748 Views
Message 10 of 17

Re: Sony e4g missed calls

Hi @AndreaMorph

 

Good, keep us updated please. I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas