account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Mobile signal shut off, no calls, no texts, dont recognize sim

Highlighted
Learner
Message 1 of 5
1,889 Views
Message 1 of 5

Mobile signal shut off, no calls, no texts, dont recognize sim

I have a problem with my Xperia E4.

I had a phone in my pocket an suddenly it stopped recognized SIM. I have no signal no, i cant make phonecalls or write texts. It is shuted off somehow.
can u give me some advice what to do? is it system problem or I just accidentaly swich it off?
Thank ypu in advance.

4 REPLIES 4
Emperor
Message 2 of 5
1,885 Views
Message 2 of 5

Re: Mobile signal shut off, no calls, no texts, dont recognize sim

@yovdn

 

so the phone doesn't turn on at all? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 5
1,875 Views
Message 3 of 5

Re: Mobile signal shut off, no calls, no texts, dont recognize sim


@uliwooly wrote:

@yovdn

 

so the phone doesn't turn on at all? 



 

The monile phone is turned on, wi-fi works, apps works, only phone signal don't.

 

icon.pngAnd SIM card works in other phones. there is just icon of crossed signal sticks. 
And I don't know what has happened or what I am supposed to do.

Forum Legend
Message 4 of 5
1,849 Views
Message 4 of 5

Re: Mobile signal shut off, no calls, no texts, dont recognize sim

@yovdn

 

have you tried to check your sim in other phone?

 

also try to check your network settings and network type

settings>network>mobile network>preferred network type


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Learner
Message 5 of 5
1,802 Views
Message 5 of 5

Re: Mobile signal shut off, no calls, no texts, dont recognize sim

It works in other phone.