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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Empty playlists after reboot

Regular
Message 1 of 11
2,296 Views
Message 1 of 11

Empty playlists after reboot


I have the new Sony E4 and when I make a playlist and save it and after that I reboot my phone the playlist is empty! Also when I download my music's informations they do not exist after rebooting!
What can I do?

 

Topic edited by Rickard

10 REPLIES 10
Highlighted
Sony Xperia Support
Message 2 of 11
2,290 Views
Message 2 of 11

Re: Empty playlists after reboot

Sorry to hear that.

I recommend that you first go to Settings -> Apps -> All ->  Media Storage -> Clear data -> OK and then restart the phone. It will not delete any of your files but it will clear any playlists you have.

If this doesn't help, do you also have any other music players installed?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 3 of 11
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Message 3 of 11

Re: Empty playlists after reboot

I also have Google play music and still happens the same thing
Sony Xperia Support
Message 4 of 11
2,259 Views
Message 4 of 11

Re: Empty playlists after reboot

Did you try clearing data for Media Storage?

I haven't heard of any issues with Google Play Music but i it doesn't help clearing data for Media Storage, could you try to remove Google Play Music and see what happens?

Music info and playlists are stored in the media store in Android (the app called "Media Storage") so they are not stored inside Walkman. If data is lost from the media store it may be another app using it.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Regular
Message 5 of 11
2,246 Views
Message 5 of 11

Re: Empty playlists after reboot

I did it and it is still the same! It doesn't save any playlist on any music player!
Regular
Message 6 of 11
2,236 Views
Message 6 of 11

walkman playlist

It doesn't save my music playlists in walkman or to other music players except Spotify and it doesn't also save my music informations that I have download for my songs! What do I have to do?
Visitor
Message 7 of 11
2,202 Views
Message 7 of 11

Re: walkman playlist

I have the same problem.

How to solve that?

 

Visitor
Message 8 of 11
2,189 Views
Message 8 of 11

Re: walkman playlist

Ok, I solved problem.

 

1. You have to connect phone with PC.

2. Go to phone memory and find folder "Playlists"

3. If you have memory card copy this folder do memory card, if not leave this point.

4. Enter the "Playlists" folder.

5. Open one of a playlists and little window will appear.

6. Drag and drop music on your phone to this little window.

7. Click "OK"

8. DONE Grinning Face

One time poster
Message 9 of 11
2,144 Views
Message 9 of 11

Re: Empty playlists after reboot

I have the same problem as Argy233, on the (updated) Sony music app on a Sony Z3 Compact.

I create a playlist, it works, everything seems fine. Then a few days later I try to use it and Sony has emptied my playlist for no reason. I think this happens after the phone has rebooted.

It's clearly a bug in the app. I'm going to use a different app instead and ditch/disable the unreliable Sony one.

(I don't know what Kresto is taking about but it appears to be a different unrelated issue)
Learner
Message 10 of 11
457 Views
Message 10 of 11

Re: Empty playlists after reboot

There is no option 'media storage'