account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

sony xperia e3 zero attempts hard lock

SOLVED
Naw
Regular
Message 1 of 21
8,551 Views
Message 1 of 21

sony xperia e3 zero attempts hard lock

Is there any solution to unlock my sim lock phone? I contact already my network provider but they said its already zero attempts to enter the correct pin so they cant do anything anymore. I will go back to my country soon thats why I want it to sim unlock so that i can use it in my country. Please help me.thanks

[0] Network 0
[x] Network subnet 0
[x] service provider 0
[x] corporate 0
[x] sim 0
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 13 of 21
10,788 Views
Message 13 of 21

Re: sony xperia e3 zero attempts hard lock

Hi Naw,

 

I suggest you contact them and advise the following.

 

" I have entered my Network unlock code to many times, now I am unable to unlock my phone from the network carrier it is locked to. I need the handset to be reset so I can enter this code again to unlock it from the network." 

 

This should hopefully work, however you will also need to obtain a different code from the network carrier as it seems the one they supplied you original did not work, due to the fact that it is now locked.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

20 REPLIES 20
Phy
Forum Legend
Message 2 of 21
8,542 Views
Message 2 of 21

Re: sony xperia e3 zero attempts hard lock

Contact your local Sony xperia support maybe they can reset the count
http://support.sonymobile.com/global-en/contactUs/
Naw
Regular
Message 3 of 21
8,525 Views
Message 3 of 21

Re: sony xperia e3 zero attempts hard lock

I already ask them and bring my phone to the sony service center they said they cant do anything as well. So sad ;-(
Moderator
Message 4 of 21
8,518 Views
Message 4 of 21

Re: sony xperia e3 zero attempts hard lock

The service agents should be able to reset the counter for you and after that, you could insert or buy a new code from your network or so.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Naw
Regular
Message 5 of 21
8,511 Views
Message 5 of 21

Re: sony xperia e3 zero attempts hard lock

Who is the srrvicr agent? Is it sony service center?thanks
Forum Legend
Message 6 of 21
8,505 Views
Message 6 of 21

Re: sony xperia e3 zero attempts hard lock

Hi,

Yes, it's a technician at our service center. I can't say for sure if they are able to assist you since warranty and repairs may differ from market to market. This is something that you need to raise with your Local support.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Naw
Regular
Message 7 of 21
8,502 Views
Message 7 of 21

Re: sony xperia e3 zero attempts hard lock

Thank you i will try
Naw
Regular
Message 8 of 21
8,499 Views
Message 8 of 21

Re: sony xperia e3 zero attempts hard lock

Is pc companion repair will help this problem? That was their advice. Thanks
Moderator
Message 9 of 21
8,458 Views
Message 9 of 21

Re: sony xperia e3 zero attempts hard lock

No, it will not help. 



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Naw
Regular
Message 10 of 21
8,453 Views
Message 10 of 21

Re: sony xperia e3 zero attempts hard lock

So sad still i cant find the solution for my phone problem ;-(