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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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how to backup data and reset my phone?

Apprentice
Message 1 of 3
1,718 Views
Message 1 of 3

how to backup data and reset my phone?

my phone doesn't switch on wifi and if it does won't detect my wifi, someone told reset is the best option...

so can anybody tell me how I can reset my device without losing data.

Thanks in advance.

2 REPLIES 2
Emperor
Message 2 of 3
1,712 Views
Message 2 of 3

Re: how to backup data and reset my phone?

@anil4171

 

you will lose your data if you reset the phone, you can do it either through the phone menu OR you can do it through XC >>> Xperia Companion which I think you should.

 

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"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 3
1,694 Views
Message 3 of 3

Re: how to backup data and reset my phone?

thanks I did that but the problem still remains my mobile doesn't detect wifi and sometimes wifi doesn't switchon unless restarted 4-5 times ...

btw I didn't understand the purpose of that quote????