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It is a matter of rebellion

One time poster
Message 1 of 2
Message 1 of 2

It is a matter of rebellion

My phone does not stop restarting, the Sony logo appears on the screen, and when it starts to show the phone company reboots again, the problem is that it does not last long enough for Xperia Companion to recognize it so I can not Update or repair.



Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: It is a matter of rebellion

Hi @KarinaAl


Welcome to the community!


Sorry to hear about that, you say the phone doesn't last long enough for Xperia Companion to recognize it?


Are attempting a software repair? If so, the phone will need to be off, not on, to complete this process. 


Are you able to shut the phone down so it is completely off? 


Let me know Slightly smiling Face

Official Sony Xperia Support Staff

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