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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

How to remove SIM network lock?

One time poster
Message 1 of 6
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Message 1 of 6

How to remove SIM network lock?

Hello. I have trouble. I get NAC from Vodafone. After used NAC my phone showed window - Sim network unlock PIN and i see information SIM/RUIM is Perso locked- Emergency calls only.

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: E3 Locked

Hi @mada2, welcome to our forum!

If your phone is locked to a specific service provider (operator) you will need to contact them in order to get a code to unlock the network lock on your phone.

Do not enter any wrong codes because you will only have a limited amount of tries.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 6
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Message 3 of 6

Re: E3 Locked

Hi Jonas, i have the same problem,   But in my device is "[X] Network 0      " . Soo i probably typed the wrong unlock code in the past, but NOW I HAVE THE CORRECT CODE (ee sent me Winking Face ), so how can i fix it???

sorry my english, i'm italian Slightly smiling Face

Sony Xperia Support
Message 4 of 6
2,225 Views
Message 4 of 6

Re: E3 Locked

Hi @Itaschetto,

In that case you will need to get in touch with your Local support team for further assistance with this since you have no attempts left to unlock your phone.

I hope that helps and best of luck! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 6
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Message 5 of 6

Re: How to remove SIM network lock?

remove SIM network unlock

Sony Xperia Support
Message 6 of 6
1,578 Views
Message 6 of 6

Re: How to remove SIM network lock?

Hi @900w, I have answered the private message that you sent me, so please take a look at my reply there! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.