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Tips & Tricks

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Forgot screenlock patern

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Rookie
Message 1 of 6
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Message 1 of 6

Forgot screenlock patern

So I recently got this phone from a nephew because mine broke and he forgot the screenlock patern of it. Also he can't remember the login details, is there anyway I could hard-reset the phone or bypass the screenlock so I could factory reset it?

 

I have already tried to use the Xperia Companion but it says I have to unlock it first to use the 'repair'.

 

Greetings.

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Sony Xperia Support
Message 2 of 6
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Message 2 of 6

Re: Forgot screenlock patern

Hi @Strickery, sorry to hear about what has happened to your device. Slightly frowning Face

To use the repair function in Xperia Companion when the device has a screen lock set, turn the device off and do not plug it in to the computer. Start the program and click on "Software repair" and check the little box in the bottom left corner and follow the on-screen instructions.

Now you should be able to repair the software and when it's done the screen lock will be reset, but keep in mind that all data stored on the internal storage will always be deleted in the same process.

Let me know if that helps!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

5 REPLIES 5
Sony Xperia Support
Message 2 of 6
2,297 Views
Message 2 of 6

Re: Forgot screenlock patern

Hi @Strickery, sorry to hear about what has happened to your device. Slightly frowning Face

To use the repair function in Xperia Companion when the device has a screen lock set, turn the device off and do not plug it in to the computer. Start the program and click on "Software repair" and check the little box in the bottom left corner and follow the on-screen instructions.

Now you should be able to repair the software and when it's done the screen lock will be reset, but keep in mind that all data stored on the internal storage will always be deleted in the same process.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Rookie
Message 3 of 6
2,292 Views
Message 3 of 6

Re: Forgot screenlock patern

It worked, thanks!

Sony Xperia Support
Message 4 of 6
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Message 4 of 6

Re: Forgot screenlock patern

@Strickery, thanks for getting back to me and awesome to hear that it worked! Slightly smiling Face

Let me know if there is anything else and have a nice day.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 6
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Message 5 of 6

Re: Forgot screenlock patern

I also forgot the screenlock pattern of my Xperia SP C502 but cannot repair it by using the Xperia Companion. It said that "Model is not supported. This device model is no longer supported by Software repair" as below

 

What should I do now?

 

Regards,

Dukusony.PNG

Sony Xperia Support
Message 6 of 6
2,123 Views
Message 6 of 6

Re: Forgot screenlock patern

Hi @duku,

I'm afraid that there is nothing that you can do to remove the screen lock as the Xperia SP has reached end of support and software is no longer available. Slightly frowning Face

Really sorry to deliver these news to you, but there is nothing that can be done.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.