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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Forgot my phone password d2203

One time poster
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Message 1 of 2

Forgot my phone password d2203


Sony Xperia Support
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Message 2 of 2

Re: Forgot my phone password d2203

Hello @123jedrickigarta, welcome to the community!


I'm sorry to hear that. Do I understand you correctly that it is the screen locks code you can't remember, not the SIM-cards code? If so, I suggest that you perform a software repair using Xperia Companion (clickable link)


A Software repair will remove all stored data on your phones internal memory and the screen lock, and then reinstall the latest available software version. 


Since you can't get into your phone you can sadly not perform a back up, so you will unfortunately lose all data that isn't saved on a SD-card or cloud service. 


I hope you have a nice day anyway!

Official Sony Xperia Support Staff

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