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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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D2203 is reset every time the power button is push

Rookie
Message 1 of 13
6,339 Views
Message 1 of 13

D2203 is reset every time the power button is push

Dear all,

I bought a D2203 two weeks ago and since yesterday every time I try to turn off the screen pushing the power button, the mobile hangs up for few seconds and it is reset (it appears the Sony, android and the PIN is requested)

If the screen turns off because no activity, I've checked the phone is on calling it. But if I press the power button to turn on the screen, the cell is reset in the same way ot happens when I want to turn off the display.

I cannot enter in safe mode, every time I push the power button the effect is the same, a reset.

Have you experienced that? How have you solved it?

Thanks in advance!
12 REPLIES 12
Phy
Forum Legend
Message 2 of 13
6,337 Views
Message 2 of 13

Re: D2203 is reset every time the power button is push

Try using Sony PC Companion to repair it.

http://support.sonymobile.com/us/tools/pc-companion/
Rookie
Message 3 of 13
6,313 Views
Message 3 of 13

Re: D2203 is reset every time the power button is push

Thanks Phy but it says there is no software available software for your phone.
Emperor
Message 4 of 13
6,309 Views
Message 4 of 13

Re: D2203 is reset every time the power button is push

Do you get an option to repair the phone,



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 5 of 13
6,300 Views
Message 5 of 13

Re: D2203 is reset every time the power button is push

Yes, I've choosen the update software option, then a message box has appeared with a note and the link for the repair option.

Step 2 prepare has been completed, I've followed the steps to connect the phone and then PCC has showed the message saying there was no software available.

Have I missed any step?
Emperor
Message 6 of 13
6,298 Views
Message 6 of 13

Re: D2203 is reset every time the power button is push

That's odd, you should be able to reinstall the latest update



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 7 of 13
6,293 Views
Message 7 of 13

Re: D2203 is reset every time the power button is push

Once I've connected the phone following the process the notification light turned on in red, changed to green and the application show the message.

BTW, yesterday I performed a Factory reset data and the problem didn't solved.
Phy
Forum Legend
Message 8 of 13
6,279 Views
Message 8 of 13

Re: D2203 is reset every time the power button is push

You should contact Sony Xperia support

http://www.sonymobile.com/global-en/support/contact-us/
Message 9 of 13
6,039 Views
Message 9 of 13

Re: D2203 is reset every time the power button is push

Hello everyone...my otg support is now dead. I try to insert usb flash drive on otg cable and the device just keep blinking. I turn off the phone without removing the cable knowing it just need a reboot but when i restarted the phone the pendrive does not light anymore and it was not detected. Until now when i try to insert that cable together with usb flash dive nothings happened. I try different cable same problem occured...i try to insert my cable and flash drive in other unit it functioned normally...My unit is Xperia E3 D2203...please help me to solve this issue...
Message 10 of 13
6,038 Views
Message 10 of 13

Re: D2203 is reset every time the power button is push

i tried to format my phone still the problem exist. I brought it to the store where i bought the phone the sales lady says that its the first time they encountered this problem...