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Constant software crashing after software reinstallation.

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Learner
Message 1 of 16
3,313 Views
Message 1 of 16

Constant software crashing after software reinstallation.

Hello.

My Xperia E3 is like 1,5 years old. My software crashed first time like 2 months ago. After software repair, it worked for 2 months, then it started to crash apps again, and complete software crashed after it. I have reinstalled it many times in last 10 days, it crashed in next 24 hours every time. I thought it could be virus on SD card, so I used it without SD card after repair and it crashed again. I didn't download any suspicious apps, just Facebook, Messenger, Viber and Instagram and it didn't help. Yesterday I did last software repair, and it worked well yesterday, but when I woke up, I saw it starting up without success. When it comes to blue screen, it stops, and restarts again. I tried software repair today and when it comes to end, I get this message: Error code: UEUpdateFailed
CompanionUE 3830. Do you have any idea what could be problem? I don't think it's virus on my SD or something like that, cause I tried to use it without it.. Could it be some hardware problem that causes software crash? Simptoms are same before every crash: some apps start to crash, and then it turns off after some time, and can't turn on. Please help!

 

Best regards.

15 REPLIES 15
Emperor
Message 2 of 16
3,310 Views
Message 2 of 16

Re: Constant software crashing after software reinstallation.

@Tepa

 

What if you remove both SIM and SD cards for few hours?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 3 of 16
3,298 Views
Message 3 of 16

Re: Constant software crashing after software reinstallation.

Do you think it could solve my problem with constant crashing or just help me repair software again?

I'll try to repair now, do you think I should use it without SIM and SD for some time and then try to put it in again or what?

 

P.S. It helped with software reinstallation. I repaired it, and turned on, without SD and SIM inside. What do you think I should do now?

Emperor
Message 4 of 16
3,288 Views
Message 4 of 16

Re: Constant software crashing after software reinstallation.

@Tepa

 

It's probably a faulty SIM card. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 16
3,284 Views
Message 5 of 16

Re: Constant software crashing after software reinstallation.

So you think if I get new SIM, I shouldn't have this problem again? Slightly smiling Face

Thank you very much. Slightly smiling Face

Emperor
Message 6 of 16
3,281 Views
Message 6 of 16

Re: Constant software crashing after software reinstallation.

@Tepa

 

keep us updated




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 7 of 16
3,279 Views
Message 7 of 16

Re: Constant software crashing after software reinstallation.

Ok, I'll try to use it for 2-3 days without SIM, if it doesn't crashes then it's a solution for sure. Last 3 times software crashed in next 24 hours.. 

Learner
Message 8 of 16
3,231 Views
Message 8 of 16

Re: Constant software crashing after software reinstallation.

Update:


It seems SIM is not the problem. It worked first day without problems, then FB app started to kick, without "App crashed" message. I reinstalled it and it worked fine again. Today, all apps started to crash: FB, Chrome, Google Play, some android processes. If I turn it off, it won't turn on for sure..

 

Do you have any idea what could it be? I used it without SIM and without SD card all the time..

 

Edit:

All apps crashed, couldn't open any app, so I had to try to restart it, but now it won't turn on, stops at blue screen. When I try to reinstall software I get this message:

Error code: UEStartNoMorePorts
CompanionUE 2294

Emperor
Message 9 of 16
3,214 Views
Message 9 of 16

Re: Constant software crashing after software reinstallation.

@Tepa

 

have you moved any apps to the SD card?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 10 of 16
3,202 Views
Message 10 of 16

Re: Constant software crashing after software reinstallation.

No, I used it without SD since you told me SIM could be the problem.. I reinstalled software again, it looks like problem was in my PC last time.. But software crashed again today, I just reinstalled it now.. I don't have any idea what could it be.. All I do after software repair is updating system apps and installing Facebook, Messenger and Instagram and connecting to my Google account..