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Call is not end.. phone get stuck..

One time poster
Message 1 of 6
2,148 Views
Message 1 of 6

Call is not end.. phone get stuck..

I have sony xperia E3 dual D2212. Some times contacts dosen't load. It shows a white colour empty screen. After this error occured phone cannot even power off. Need to reset it by a pin, removing back cover. Incoming calls also not working. Is this happen because of the update?

please help...

5 REPLIES 5
Forum Legend
Message 2 of 6
2,138 Views
Message 2 of 6

Re: Call is not end.. phone get stuck..

Try performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Sony Xperia Support
Message 3 of 6
2,120 Views
Message 3 of 6

Re: Call is not end.. phone get stuck..

Hi KGRS,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Make sure to backup any content before you perform a software repair. Please see the link below for more information.

 

Backup & Restore

 

I hope this helps.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 4 of 6
2,077 Views
Message 4 of 6

Re: Call is not end.. phone get stuck..

I faced this problem in my new handset. Only solution is to change the IC board. My phone works fine after replacing. And to restart hold volume up key with power button for few seconds.
Visitor
Message 5 of 6
1,704 Views
Message 5 of 6

Re: Call is not end.. phone get stuck..

I am call my friend by call is not got and screen of calling is hang "Ending Call " But not end call. Than My Mobile don't call outgoing and incoming. 

One time poster
Message 6 of 6
614 Views
Message 6 of 6

Re: Call is not end.. phone get stuck..

You are the best person ever met narayansrinivas, you saved my day!