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ear phone and Xperia E1 dual lost the compatibility

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Message 1 of 5
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Message 1 of 5

ear phone and Xperia E1 dual lost the compatibility

I have a Philips ear phone, when I brought the Ear phone it was working fine with Xperia E1 dual phone. But suddenly after 7 months, it lost the compatability with E1 dual phone. I have checked the ear phone with other phones it is working fine and I have also tested my phone's headset plug it is working fine with other ear phones.

Can you please help me to get out of this?

4 REPLIES 4
Moderator
Message 2 of 5
2,158 Views
Message 2 of 5

Re: ear phone and Xperia E1 dual lost the compatibility

@kohli_nikhil

 

Try refreshing your Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, then go to Storage -> Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.



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Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Message 3 of 5
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Message 3 of 5

Re: ear phone and Xperia E1 dual lost the compatibility

I did what you suggested but that didn't worked still the issue persist

Moderator
Message 4 of 5
2,145 Views
Message 4 of 5

Re: ear phone and Xperia E1 dual lost the compatibility

@kohli_nikhil

 

Go to Settings -> Sound -> ClearAudio+ -> try with it enabled once and another time when disabled.

 

Next, go to Settings -> Sound -> Do you have "Accessory settings"? If yes, also try with it enable once and another time when disabled.

 

 



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Message 5 of 5
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Message 5 of 5

Re: ear phone and Xperia E1 dual lost the compatibility

Still not working  I have tried Clearaudio+ once with enable and other time with disable