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Xperia E WLAN problems

Visitor
Message 1 of 8
1,182 Views
Message 1 of 8

Xperia E WLAN problems

 WLAN disfunction: impossible to Start Wlan 

7 REPLIES
Sony Xperia Support
Message 2 of 8
1,164 Views
Message 2 of 8

Re: Xperia E WLAN problems

Hi @Anton7, sorry to hear about this. Slightly frowning Face

When you try to enable Wi-Fi in Settings > Wi-Fi, by dragging the slider to the right, is the slider not moving or can the phone not find any Wi-Fi networks when it has been enabled? Is there any change if you try and enable Wi-Fi from the quick settings in your phone? You can access the quick settings if you drag down the status bar in your phone.

If you can't enable Wi-Fi in Settings or in the quick settings, I would recommend that you reboot your phone in safe mode so we can see if a third party application is the cause of this.

Should you still not be able to activate Wi-Fi in safe mode, try performing a software repair using Xperia Companion. This will delete all data stored on the internal storage, so creating a backup using Xperia Companion is advised before you start with the repair.

Let me know how it went!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 8
1,151 Views
Message 3 of 8

Re: Xperia E WLAN problems

Hi Jonas
Yes, thank you, has worked. Wlan runs again normal.
Regards,
Anton

Sony Xperia Support
Message 4 of 8
1,143 Views
Message 4 of 8

Re: Xperia E WLAN problems

Hi again and I'm very happy to hear that it's working now again! Slightly smiling Face

Should there be anything thing else you are wondering about, feel free to make a new post on our forum and me and my colleagues will do our best to assist you!

Have a great day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 8
181 Views
Message 5 of 8

Re: Xperia E WLAN problems

good day, sorry, I tried to repair that same device with Xperia Companion and does not recognize the device after the restart of it, so it does not proceed to the repair process, what can I do in that case?

Sony Xperia Support
Message 6 of 8
150 Views
Message 6 of 8

Re: Xperia E WLAN problems

Hi @Manu-G-G, welcome to our forum!

I'm afraid that the Xperia E has not reached it's end of support and you are no longer able to perform a software repair, as the software is no longer available. Slightly frowning Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 7 of 8
144 Views
Message 7 of 8

Re: Xperia E WLAN problems

you do not know any way to repair it? With ISO file or another?😓

Highlighted
Sony Xperia Support
Message 8 of 8
126 Views
Message 8 of 8

Re: Xperia E WLAN problems

@Manu-G-G, You can take a look at the developer part of our Support forum and they may be able to assist you with flashing with the device, but that is not something that I will be able to assist you with.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.