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Tips & Tricks

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Why do I need a Google Account to repair a Xperia E dual?

SOLVED
Message 1 of 2
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Message 1 of 2

Why do I need a Google Account to repair a Xperia E dual?

On this link <https://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/110305...> it is written:

 

Please make sure you know your Google account username and password before proceeding.

If you do not, you may not be able to log in your Xperia at all after repairing.

 

 -- I have no Google account anymore (they block the access all the time I cange the country = 42 times only in the last 12 month) and I do not want it anymore, because it does not work for me.

 

Hence I need an Android update and this without any preinstalled Apps, which consume the whole memory (there is only 53MByte left) and prevent important updates.

 

Thanks in avance

Michelle

from Miila/Estonia

Thanks in avance
Michelle
from Miila/Estonia
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 2
3,677 Views
Message 2 of 2

Re: Why do I need a Google Account to repair a Xperia E dual?

@Miila_Mahe_Aed_OU

 

You'll need your username and password of your previous Google account that was used to set up this phone. This is a security measure set by Google to prevent phone wiping after it being lost or stolen, rendering it a bit hard to use without the owner's credentials.

 

If you didn't use any Google accounts on your phone, then you're OK.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

1 REPLY 1
Moderator
Message 2 of 2
3,678 Views
Message 2 of 2

Re: Why do I need a Google Account to repair a Xperia E dual?

@Miila_Mahe_Aed_OU

 

You'll need your username and password of your previous Google account that was used to set up this phone. This is a security measure set by Google to prevent phone wiping after it being lost or stolen, rendering it a bit hard to use without the owner's credentials.

 

If you didn't use any Google accounts on your phone, then you're OK.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.