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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

I forgot my pin password and how to reset

SOLVED
One time poster
Message 1 of 20
52,171 Views
Message 1 of 20

I forgot my pin password and how to reset

hi, i want to ask how to reset xperia e dual , without open menu , please help me admin and other user !! i cant open my homescreen how to reset or bypass or anything . thanks , i hope please reply fast Thinking Face

1 ACCEPTED SOLUTION

Accepted Solutions
Sam
Sony Xperia Support
Message 2 of 20
75,418 Views
Message 2 of 20

Re: I forgot my pin password and how to reset

Try this:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions. 


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sony_sign_logo.png - Official Sony Xperia Support Staff


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19 REPLIES 19
Sam
Sony Xperia Support
Message 2 of 20
75,419 Views
Message 2 of 20

Re: I forgot my pin password and how to reset

Try this:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions. 


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 3 of 20
51,383 Views
Message 3 of 20

Re: I forgot my pin password and how to reset

Hello sam , i have do what like you said but this problem coming - HELP.jpg

Please help me , i need to use my phone .

One time poster
Message 4 of 20
51,384 Views
Message 4 of 20

Re: I forgot my pin password and how to reset

Hello sam , i have reset or format my phone using software update from sony . Thanks Slightly smiling Face

One time poster
Message 5 of 20
50,534 Views
Message 5 of 20

Re: I forgot my pin password and how to reset

what intructions did he give you,i have the same problem

Sam
Sony Xperia Support
Message 6 of 20
50,440 Views
Message 6 of 20

Re: I forgot my pin password and how to reset

@hamza123 - Please scroll up, the answer is the first response to the question.

 

 


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If you find any post helpful, press Kudos.
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sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 7 of 20
41,811 Views
Message 7 of 20

Re: I forgot my pin password and how to reset

how long is this process meant to take?

One time poster
Message 8 of 20
38,249 Views
Message 8 of 20

Re: I forgot my pin password and how to reset

Thanks for the method sir

One time poster
Message 9 of 20
35,566 Views
Message 9 of 20

Re: I forgot my pin password and how to reset

same

 

One time poster
Message 10 of 20
34,876 Views
Message 10 of 20

Re: I forgot my pin password and how to reset

Worried Face i also having the same problem and now im following these steps its saying preparing the computer for software update and loading......hope it works... I REMEMBER THE PASSWORD BUT I'VE PUT A SMILEE AS MY PASSWORD AND THERE WAS NO SMILEE OPTION INTHE UNLOCK SCREEN SO IM STUCK.....