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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Forgot screenlock pin

SOLVED
Learner
Message 1 of 7
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Message 1 of 7

Forgot screenlock pin

Hi, i want to use my old Xperia C1505 (i think its an E) but ive forgot my screenlock password and even the email i used with the phone. Does anybody know a way of unlocking it?
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 7
4,134 Views
Message 2 of 7

Re: Forgot screenlock pin

Hi @black2bess, welcome to our community!

In your case I'm afraid that there isn't much else to try except for performing a software repair using Xperia Companion.

Do note that this will delete all data stored on the internal storage of your phone and since you can't unlock it, creating a backup will not be possible.

However after the software repair is complete, your screen lock will be removed.

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
4,135 Views
Message 2 of 7

Re: Forgot screenlock pin

Hi @black2bess, welcome to our community!

In your case I'm afraid that there isn't much else to try except for performing a software repair using Xperia Companion.

Do note that this will delete all data stored on the internal storage of your phone and since you can't unlock it, creating a backup will not be possible.

However after the software repair is complete, your screen lock will be removed.

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 7
2,732 Views
Message 3 of 7

Re: Forgot screenlock pin

It worked! Thank you for your help. Now i've got a new problem though, i'm trying to unlock it from my old network to my new one. I tried putting the phones IMEI number in when it asked for the sim unlock code but it didnt work.
Genius
Message 4 of 7
2,725 Views
Message 4 of 7

Re: Forgot screenlock pin

don't try to add codes you are not aware of, too many attempts will lock your phone forever.

You need to contact your previous carrier and get an unlock code, without that you can't unlock the sim lock.

If the carrier is not going to cooperate, there are multiple services online able to unlock it for a small fee.

Edit: Some local shops may be able to do it for you too.

  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
Sony Xperia Support
Message 5 of 7
2,715 Views
Message 5 of 7

Re: Forgot screenlock pin

You're welcome!

As @YoGem pointed out, it's very important that you don't try with random numbers when unlocking the SIM network. It's very important that you contact your previous service provider (operator) and they will provide you with the code you need to unlock the SIM network lock.

Best of luck!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 6 of 7
2,290 Views
Message 6 of 7

Re: Forgot screenlock pin

Does not reset with pc companion, says error when restoring phone.

 

GT

Sony Xperia Support
Message 7 of 7
2,273 Views
Message 7 of 7

Re: Forgot screenlock pin

Hi @altoro_01, welcome to our forum!

If you are using PC Companion, I would recommend that you download Xperia Companion instead since PC Companion has been discontinued. Xperia Companion is available for both Windows and Mac.

When the program is download and installed, try performing a software repair using Xperia Companion.

Let me know how it goes and if you get any error messages, please take a screenshot and upload it here.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.