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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Can't listen to music with headphones

Visitor
Message 1 of 8
2,221 Views
Message 1 of 8

Can't listen to music with headphones

Hello
Suddenly my phone stopped playong music with headphones, the sound is intermittent and has terrible qualit and lots of static.
Without plugging in the headphones the sound works fine on the speaker.
I have already rebooted the phòne several times and tried different sets of headphones with no change.
Any ideas?

7 REPLIES 7
Emperor
Message 2 of 8
2,213 Views
Message 2 of 8

Re: Can't listen to music with headphones

@CptOrange16

 

check on >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 3 of 8
2,210 Views
Message 3 of 8

Re: Can't listen to music with headphones

 


@uliwooly wrote:

@CptOrange16

 

check on >>> safe mode


Thanks for the fast reply.
 I just rebooted in safe mod and the issue persists.
I've also switched from my usual headphones to the ones that came woth the phone and it is even worse, as the musc swtches constantly between external speaker an headphones.
While the music is on pause I can hear a static noise similar to a heartbeat on th left side of my heaphones.
I'm currently installing pc companion to see if there are any updates available

Emperor
Message 4 of 8
2,213 Views
Message 4 of 8

Re: Can't listen to music with headphones

@CptOrange16

 

That was my next suggestion




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Visitor
Message 5 of 8
2,200 Views
Message 5 of 8

Re: Can't listen to music with headphones


@uliwooly wrote:

@CptOrange16

 

That was my next suggestion


The software says my phone is up to date, the next step will probably be the repair option but I have to backup data first.
I thought pc ompanion had a backup option, unfortunately not, how can I do a backup?

Phy
Forum Legend
Message 6 of 8
2,185 Views
Message 6 of 8

Re: Can't listen to music with headphones

If PC Companion doesnt solve the issue contact Sony Xperia support.
http://support.sonymobile.com/global-en/contactUs/
Emperor
Message 7 of 8
2,169 Views
Message 7 of 8

Re: Can't listen to music with headphones

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 8 of 8
2,008 Views
Message 8 of 8

Re: Can't listen to music with headphones

The phone just stops when playing music as i press the play button it will pay for two seconds again it stops, I have Greenconnect to replace the phone as they did but does the same thing as i have the head phone settings to general but the same proble persist even playing videos please help as i am unable to use this phone to play musc or videos withod havng this problem.