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Xperia C5 Ultra Dual died

One time poster
Message 1 of 9
1,371 Views
Message 1 of 9

Xperia C5 Ultra Dual died

Hello everyone,

 

In the past two days, my Xperia C5 Ultra Dual, shutdown by itself twice, to which i was able to power it back on but find no errors (I have not installed anything new recently). This afternoon, it shutdown again however this time I was not able to switch it on again. 

So far I have tried:
- Holding the power button
- Holding down the "OFF" button at the side of the phone for 2 minutes+
- Holding the Up Volume key and Power Button
- Xperia Companion (Reinstall Software)

When using xperia companion, I follow the steps all the way but the application does not proceed anywhere even after holding on to volume down button for 3 minutes.

Only signs of any hope is the red led light if i plug it into a charger.

Please help. Thank you.

8 REPLIES 8
Rookie
Message 2 of 9
1,364 Views
Message 2 of 9

Re: Xperia C5 Ultra Dual died

I have an issue with charging speed..itss daammmm sloowww.. I plugged a 1.5 A charger still battery 🔋 drains while 🏄 surfing or playing ▶ 📹 videos.. 

Unregistered user
Not applicable
Message 3 of 9
1,301 Views
Message 3 of 9

Re: Xperia C5 Ultra Dual died


@HappyJatt wrote:

I have an issue with charging speed..itss daammmm sloowww.. I plugged a 1.5 A charger still battery 🔋 drains while 🏄 surfing or playing ▶ 📹 videos.. 


When you playing games while charging can be that charge period will up much more time as you expect... Sometime can yours gaming while your charging drain battery much more as you charging it. Leave while smartphone charge and when use it. Will be much more better Slightly smiling Face

 

P.S. Coz original Xperia C5 Ultra charger is 850 mAh, i think you using is not original charger Slightly smiling Face

Rookie
Message 4 of 9
1,295 Views
Message 4 of 9

Re: Xperia C5 Ultra Dual died

The issue is not with the charger as 850mAh charger is unable to charge as per required pace on 4G networks.. The issue is with the performance of processor in charging as 1.5 A charger is also insufficient.

 

Unregistered user
Not applicable
Message 5 of 9
1,265 Views
Message 5 of 9

Re: Xperia C5 Ultra Dual died


@HappyJatt wrote:

The issue is not with the charger as 850mAh charger is unable to charge as per required pace on 4G networks.. The issue is with the performance of processor in charging as 1.5 A charger is also insufficient.

 


Android Authority have own answer Slightly smiling Face

By the way, i did not had in mind charger's problem, my opinion this is the same is like with human, if you will give much more burden to human, human will start work slowly. The same is with charging - much more you will do with smartphone (even if you will play games), charger will not make enough energy for battery, that's why sometime in playing games or others big works, battery draining much more faster as you charging it. This is just my opinion, i can be wrong, i don't know all structure of that, i just wrote what is obviously my opinion and from my own practic. So yes you are right in one thing - how more you overweight yours smartphone processor, much more will be need energy for it to do all yours works, it will be drain much more battery and overheat Slightly smiling Face

But i disagree that this is processors problem, this is user's problem - too much usage it's not good for smartphone Slightly smiling Face

Rookie
Message 6 of 9
1,254 Views
Message 6 of 9

Re: Xperia C5 Ultra Dual died

Thnxx Bro..I switched off My Sony Xperia c5 ultra Dual and then charged it using original 850mAh charger..You know what time it took?? More than 5 hours to have it Fullly charged..So 😔 

Unregistered user
Not applicable
Message 7 of 9
1,250 Views
Message 7 of 9

Re: Xperia C5 Ultra Dual died


@HappyJatt wrote:

Thnxx Bro..I switched off My Sony Xperia c5 ultra Dual and then charged it using original 850mAh charger..You know what time it took?? More than 5 hours to have it Fullly charged..So 😔 

 


Did you tried repair smartphone with Xperia Companion? To use other charger or to charge other mobile with yours charger? Did you read article which i linked? Can be 10 problems, you must check all them. If problem persist i advise you to bring smartphone to authorized service Slightly smiling Face Anytime, welcome, i hope everything will be ok, just need to find where is problem Slightly smiling Face

Visitor
Message 8 of 9
494 Views
Message 8 of 9

Re: Xperia C5 Ultra Dual died

I need the c5 ultra screen

 

Preciso da tela do c5 ultra

Emperor
Message 9 of 9
491 Views
Message 9 of 9

Re: Xperia C5 Ultra Dual died

@Velton 

 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

You will have to contact your local support to get it inspected/repaired

 

https://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)