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Touch screen no longer works

One time poster
Message 1 of 2
1,221 Views
Message 1 of 2

Touch screen no longer works

Hello,
I am French and I use a translator to talk to you. I hope you will understand my problem and help me solve it.
I own a Sony Xperia C5 Ultra Dual E5533 and my touch screen no longer responds. Impossible to do anything.
I tried to do a repair with Xperia Companion, without success since I still can't configure my phone.
I really don't know how to do this and I ask for your help in solving this difficult problem.
Thank you to all of you

Kate
1 REPLY 1
Commissioner
Message 2 of 2
1,196 Views
Message 2 of 2

Re: Touch screen no longer works


@Katlollypop67 wrote:

Hello,
I am French and I use a translator to talk to you. I hope you will understand my problem and help me solve it.
I own a Sony Xperia C5 Ultra Dual E5533 and my touch screen no longer responds. Impossible to do anything.
I tried to do a repair with Xperia Companion, without success since I still can't configure my phone.
I really don't know how to do this and I ask for your help in solving this difficult problem.
Thank you to all of you


Hi, Kate, welcome to community. If Xperia Companion did not helped, bring smartphone to authorized service to test it and to check where is problem in yours location, about that more you can ask in local support Slightly smiling Face


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