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Sony Ultra C5 mobile not showing UI

Message 1 of 5
1,614 Views
Message 1 of 5

Sony Ultra C5 mobile not showing UI

Hi Support,

My Sony Ultra C5 mobile only showing waves when starting and not change the screen even left for hours. Only the blue waves are showing.

I restarted but the result is same. I tried to do repair and I got an error. Please see below:
UELoginUnknownError
UE_1602
2.1.12.0 / Windows 10 64 bit / Win32 / US

 

can you please help me asap

4 REPLIES 4
Message 2 of 5
1,579 Views
Message 2 of 5

Re: Sony Ultra C5 mobile not showing UI

Please anybody can helpme

Commissioner
Message 3 of 5
1,554 Views
Message 3 of 5

Re: Sony Ultra C5 mobile not showing UI


@chandrasekhark9999 wrote:

Hi Support,

My Sony Ultra C5 mobile only showing waves when starting and not change the screen even left for hours. Only the blue waves are showing.

I restarted but the result is same. I tried to do repair and I got an error. Please see below:
UELoginUnknownError
UE_1602
2.1.12.0 / Windows 10 64 bit / Win32 / US

 

can you please help me asap


That's all what i found in quick search:

 

http://kunmii.blogspot.com/2015/09/solution-sony-pc-companion-error-unable.html

https://talk.sonymobile.com/t5/Xperia-Z2-Tablet/System-UI-stops-after-6-0-1-update/td-p/1183343/page...

 

I hope you did you tried to flash it, root or something do more as these things? Slightly smiling Face


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One time poster
Message 4 of 5
1,522 Views
Message 4 of 5

Re: Sony Ultra C5 mobile not showing UI

I also have a c5 ultra. After the last update Sony did (29.2.A.0.166), my phone couldn't read microSD cards higher than 32GB. And on the default messaging app, dates and time on messages I send don't appear anymore. And from what I read from fora, I wasn't alone. I wrote Sony an email and they advised me to have my phone repaired at a Sony Service Center, and was told I had to pay for services. So I didn't go through with it. 

 

I've been getting prompts for this new update (2.1.12.0) everytime I plug my phone to my laptop. Based on my last update experience, I waited for topics about this new update here. 

 

And sad to say, it's happened again. (SIGH) Sony what have you done? What a disappointment!

Commissioner
Message 5 of 5
1,501 Views
Message 5 of 5

Re: Sony Ultra C5 mobile not showing UI


@ado23 wrote:

I also have a c5 ultra. After the last update Sony did (29.2.A.0.166), my phone couldn't read microSD cards higher than 32GB. And on the default messaging app, dates and time on messages I send don't appear anymore. And from what I read from fora, I wasn't alone. I wrote Sony an email and they advised me to have my phone repaired at a Sony Service Center, and was told I had to pay for services. So I didn't go through with it. 

 

I've been getting prompts for this new update (2.1.12.0) everytime I plug my phone to my laptop. Based on my last update experience, I waited for topics about this new update here. 

 

And sad to say, it's happened again. (SIGH) Sony what have you done? What a disappointment!


As i know there is 29.2.A.0.174 for some market, if you got 29.2.A.0.166, probably you will get 29.2.A.0.174 too. Maybe will be fixed problem in this update. I have C5 Ultra Dual, but again i stucked on 29.2.A.0.129 and i don't know why Sony developers did not released these updates for my region... And won't to say me that Slightly frowning Face


Important: Don't forget to say THANK YOU and GIVE KUDOS for users which answered & helped you Remote