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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Smart Lock πŸ” Problem

Adept
Message 1 of 10
1,285 Views
Message 1 of 10

Smart Lock πŸ” Problem

I have enabled smart lock with pattern security. The On Body detection works well but the trusted voice don't seem to be working properly. Although I say "Ok Google" from my lock screen it detects it and asks me to input my pattern to unlock the phone. If I have to unlock my phone by inputting my pattern, then whats the use of Trusted Voice??????
Help me please....
Thanks in advance. 😊😊
9 REPLIES 9
Emperor
Message 2 of 10
1,283 Views
Message 2 of 10

Re: Smart Lock πŸ” Problem

@ybhatt05

 

It does work fine and it does unlock the device, you probably have to re-record your voice. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 3 of 10
1,277 Views
Message 3 of 10

Re: Smart Lock πŸ” Problem

Ok. I will try and tell how it goes.
Adept
Message 4 of 10
1,274 Views
Message 4 of 10

Re: Smart Lock πŸ” Problem

No no no. It's just not working at all. I tried deleting voice model as well as retraining voice model. On lock screen it detects my voice and opens up the Google voice window. And then when I give command like "set timer" or "open album" it detects that too and asks me to input my pattern to execute the command.
I don't understand that. If my voice is "trusted", then it should directly execute the command without asking for the pattern.
Emperor
Message 5 of 10
1,257 Views
Message 5 of 10

Re: Smart Lock πŸ” Problem

@ybhatt05

 

Once I get the window say > OK GOOGLE again 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 6 of 10
1,253 Views
Message 6 of 10

Re: Smart Lock πŸ” Problem

Nope. It detects "Ok Google" but the issue still persist.
Highlighted
Adept
Message 7 of 10
1,251 Views
Message 7 of 10

Re: Smart Lock πŸ” Problem

Any thing else that would help?
Emperor
Message 8 of 10
1,242 Views
Message 8 of 10

Re: Smart Lock πŸ” Problem

@ybhatt05

 

boot in >>> safe mode and test it again 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adept
Message 9 of 10
1,236 Views
Message 9 of 10

Re: Smart Lock πŸ” Problem

@uliwooly

I tried it in safe mode. But the results are same. Annoying.

And why am I not able to mention you?
Adept
Message 10 of 10
1,235 Views
Message 10 of 10

Re: Smart Lock πŸ” Problem

Google says like this "Actually I can't do that while the device is locked. To keep going go ahead and unlock your device."