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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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SMS Application is not working

SOLVED
Visitor
Message 1 of 9
4,452 Views
Message 1 of 9

SMS Application is not working

Hi everyone,

I have a Sony Xperia C5 Ultra. Yesterday I updated my phone to 29.2.A.0.166 from PC. After than my sms application is not working. I cant give or take any SMS's from anywhere. 

Did somebody experience this thing? Can we solve problem? 

By the way I textted to help desk if some answer from there, i will updating here.

Thanks

 

Update on 05.02.2018: I repaired my phone with Xperia Companion and problem was solved. Thanks for everyone.

1 ACCEPTED SOLUTION

Accepted Solutions
Learner
Message 5 of 9
5,643 Views
Message 5 of 9

Re: SMS Application is not working (edited)

I am also having the same problem, new system update (ı dont dont why it is published) needs to be corrected immediately or someone from the sony needs to direct us.

 

Update: I have solved my problem with software repair on Xperia Companion. Slightly smiling Face

8 REPLIES 8
Forum Legend
Message 2 of 9
4,449 Views
Message 2 of 9

Re: SMS Application is not working

try to grant permission on the sms app

 

settings>app>app permissions

 

and or

try to clear data of sms app, settings>apps>messages>clear data

 

make sure your network settings are set correctly



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
One time poster
Message 3 of 9
4,440 Views
Message 3 of 9

Re: SMS Application is not working

Hello!
I have the same problem after update and nothing helps. 
I tried to restore the firmware, but the problem persisted.
Please, help!

Sorry for my english)

Highlighted
Learner
Message 4 of 9
4,402 Views
Message 4 of 9

Re: SMS Application is not working

tried this, the problem persisted Slightly frowning Face been trying to solve this the whole day, no luck so far. any help is appreciated!
Learner
Message 5 of 9
5,644 Views
Message 5 of 9

Re: SMS Application is not working (edited)

I am also having the same problem, new system update (ı dont dont why it is published) needs to be corrected immediately or someone from the sony needs to direct us.

 

Update: I have solved my problem with software repair on Xperia Companion. Slightly smiling Face

Learner
Message 6 of 9
4,356 Views
Message 6 of 9

Re: SMS Application is not working (edited)

I got mine solved after 5 resets altogether. SMS is now working, but all previous texts gone. 

One time poster
Message 7 of 9
4,337 Views
Message 7 of 9

Re: SMS Application is not working

I have the same problem too after the update. I cannot send or receive any text messages 😕

Visitor
Message 8 of 9
4,319 Views
Message 8 of 9

Re: SMS Application is not working

Hi my friend,

I tried this solution but it was'nt solve problem. I tried repair my phone with Xperia Companion, and it works.

Thanks for your time.

One time poster
Message 9 of 9
1,474 Views
Message 9 of 9

Re: SMS Application is not working (edited)

Dear Sir, last 15 days default sms not working in my mobile.