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Potential Motherboard issue

Inhabitant
Message 1 of 9
1,759 Views
Message 1 of 9

Potential Motherboard issue

Hi 

 

I have been having a few problems with my c5 ultra dual for sometime now. 

It's battery discharges very quickly and/ or it turns off radomly when I keep using it for some time. 

It has no heating issues. I want to know whether it could be due to a fault in its motherboard? I can make calls and receive calls and do other normal things with it 

 

Please advise , how can I find out if it's motherbard is OK or not 

 

 

Thanks  a lot  

 

 

8 REPLIES 8
Emperor
Message 2 of 9
1,757 Views
Message 2 of 9

Re: Potential Motherboard issue

@Pp04 

 

This is what I would do to narrow down the issue

 

1. use the phone with a SIM card

2. Boot in >>> safe mode  for few hours 

 

if you still experience crazy battery drain, then repair it with XC 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 3 of 9
1,746 Views
Message 3 of 9

Re: Potential Motherboard issue

Hi 

 

Thanks for reply .

 

I have done it earlier, both safe mode and xperia repair companion. It has not helped. The battery is still draining. 

 

Could it be because of motherboard fault/damage? How could I find out 

 

Thanks. 

Emperor
Message 4 of 9
1,738 Views
Message 4 of 9

Re: Potential Motherboard issue

@Pp04 

 

To find out, you will have to get it inspected by your Local support 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Commissioner
Message 5 of 9
1,690 Views
Message 5 of 9

Re: Potential Motherboard issue


@Pp04 wrote:

Hi 

 

Thanks for reply .

 

I have done it earlier, both safe mode and xperia repair companion. It has not helped. The battery is still draining. 

 

Could it be because of motherboard fault/damage? How could I find out 

 

Thanks. 


Bring to authorised service, they will check where is problem. Best solution can be advised only after check of smartphone Slightly smiling Face


Important: Don't forget to say THANK YOU and GIVE KUDOS for users which answered & helped you Remote

Inhabitant
Message 6 of 9
1,603 Views
Message 6 of 9

Re: Potential Motherboard issue

Thanks

 

I have done it. It was battery problem. It's working fine now.

Emperor
Message 7 of 9
1,601 Views
Message 7 of 9

Re: Potential Motherboard issue

@Pp04 

 

that's great, that it was only the battery and not the motherboard




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Commissioner
Message 8 of 9
1,594 Views
Message 8 of 9

Re: Potential Motherboard issue

Glad to hear that. I'm happy for you ;-) 

 


@Pp04 wrote:

Thanks

 

I have done it. It was battery problem. It's working fine now.


 


Important: Don't forget to say THANK YOU and GIVE KUDOS for users which answered & helped you Remote

One time poster
Message 9 of 9
569 Views
Message 9 of 9

Re: Potential Motherboard issue

can you please tell me wht you've done to fix the issue, because i am having the exact same weird battery issue with my c5 ultra