Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2015-11-24 03:55 AM
2015-11-24 04:15 AM
Welcome to the community,
You could perform a test with the diagnostics.
Menu > Settings > About phone > Diagnostics > Device Tests > Touch Screen
Let us know the results.
2015-11-24 04:22 AM
2015-11-24 05:00 AM
2015-11-24 05:42 AM
If the issue is random, then it is more likely software based. This could easily be a third party application causing issues every so often. I would suggest trying a backup to the device and going through with a software repair.
However if you do not wish to perform this task, you could try removing some third party apps on the device to see if they were the culprit.
2015-11-24 07:14 AM
Im sure it's not a Software problem becuase its been happening randomly since I bought the device about two monts ago. Now it happens more frequently and makes me frustrated then I just put my phone down .
2015-11-25 12:45 AM - edited 2015-11-25 12:47 AM
If you feel this is something other then software, you are welcome to send the device through to a service agent for assessment, however you would be best to speak with Customer Care within your region. Use my signature below for contact details.
One thing to take in to account here, you may resolve the issue within 20 to 30 minutes with a software repair, where as sending the device away will take longer, so a software repair is the best course of action before taking it to a service agent.
2015-11-27 04:13 AM
2015-11-27 04:17 AM