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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Parts of c5 ultra screen are unresponsive often

Learner
Message 11 of 18
783 Views
Message 11 of 18

Re: Parts of c5 ultra screen are unresponsive often

Have some update: I've downloaded Google Keyboard, and saw some improvement, it's not perfect yet, but, is so much better...

I think the native Keyboard software is broken, or something like that...

Whell, I Hope Sony hurry to fix it, otherwise that issue is going to a lot of owners of this phone model.

Waiting some official position...

Learner
Message 12 of 18
778 Views
Message 12 of 18

Re: Parts of c5 ultra screen are unresponsive often

Trust me i have tried many different keyboards myself (sony, google, ginger and AI) and still there is a very weak and/or dead spot on the right side of the screen where the keyboard overlays. it gets annoying when i try to delete something and i cant.

@thebounsir
Learner
Message 13 of 18
768 Views
Message 13 of 18

Re: Parts of c5 ultra screen are unresponsive often

Funny, here is quite te oposite. The left side of my keyboard have these dead spot...
It's sad to see how this touch is imperfect, even using the Google keyboard, when typing something, he reads letters around, instead the letter you try to press. To type some text or using WhatsApp, I have to return and correct almost every word, or type very slow...

Sony, please, verify what is going on with our phones ...
Learner
Message 14 of 18
541 Views
Message 14 of 18

Re: Parts of c5 ultra screen are unresponsive often

I have problem in the keyboard of my xperia c5 ultra d nearly all the times when i writ the low right corner of the screen do not respond for many seconds nearly10 sec containing the main key the square so it is terrible problem i tried the gboard but the problem continue
And also my keyboard press without i put my finger three time and i have video for this by my friend camera i have bad feeling toward this phone 😥 pls fix those problems fast as possible
Highlighted
Apprentice
Message 15 of 18
520 Views
Message 15 of 18

Re: Parts of c5 ultra screen are unresponsive often

Hi. Does you phonevstill have this issue?
Learner
Message 16 of 18
513 Views
Message 16 of 18

Re: Parts of c5 ultra screen are unresponsive often

Yes and you can feel the problem when you need to turn the alarm off you need to swip many time to work
Visitor
Message 17 of 18
469 Views
Message 17 of 18

Re: Parts of c5 ultra screen are unresponsive often

My C5 ultra screen ALWAYS does this, it is impossible to drag a letter in Words With Friends on the phone. i had to turn on Glove Mode and the screen responds much better, but after a while Glove Mode goes haywire and registers touches even when you don't touch the screen...very frustrating. I have since gone back to using my Xperia Z Ultra until I can fix this once and for all. Sony, please help!
Visitor
Message 18 of 18
223 Views
Message 18 of 18

Re: Parts of c5 ultra screen are unresponsive often

I tested my mobile and it failed in touch screen .what should I do now?