account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Normal time to charge completely sony c5 ultra dual

Sony Xperia Support
Message 11 of 12
125 Views
Message 11 of 12

Re: Normal time to charge completely sony c5 ultra dual

Hi again!

Based on our conversation and all the troubleshooting you have done, there is something not quite right with the hardware, since the battery should not go from 50% to 0% in a few minutes. The software repair is the last thing that you can try on your own, after that, the device will need to be examined.

I understand that there may be a cost, but having the device examined so you know what the cause is a good start and then see if you think it's worth to spend the money on having it repaired or not.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Commissioner
Message 12 of 12
120 Views
Message 12 of 12

Re: Normal time to charge completely sony c5 ultra dual


@Pp04 wrote:

HI, 

 

  I have Sony c5 ultra dual. When I bought it in 2015, it used to charge in 3 hours (that time it was on Android  lollypop. It's now on marshmallow.) 

 

I have recently noticed that it takes lot of time to charge the battery. It took from 12:30 pm to 5:30 pm ( 5 hours to completely charge from 0 to 100).

A few days ago it was on charging for more than 12 hours and still was not completely charged (this happened only once.)

 

I want to ask is it OK. I don't remember how much time it took earlier. It's been on marshmallow for a long time. 

 

And also, does the charging time get affected if the phone is on 'stamina mode'? And how can I check if my charger is OK, is there any way? 

 

Thanks .!

 


I've never charged more that 6 hours, so i think it's not normal 12 hours, as Jonas siad maybe you used yours smartphone in the time of charge? It can be that some apps discharging yours smartphone like some games and ect., it doesn't matter that you charging it, i mean connected with charger. I advise you to find information about charge process in Sony Mobile and ect and to read it Slightly smiling Face


Important: Don't forget to say THANK YOU and GIVE KUDOS for users which answered & helped you Remote