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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

My phone is charging very very slow!

Visitor
Message 1 of 4
649 Views
Message 1 of 4

My phone is charging very very slow!

If I switch on the mobile data and keep my mobile for charge it's not getting charged. 

 

If I switch off the mobile data and keep my mobile for charge it's taking more than 10 minutes to increase 1% of charging.

 

Im using Sony charger and two das back it was working with same charger. Kindly help me out.

3 REPLIES 3
Moderator
Message 2 of 4
642 Views
Message 2 of 4

Re: My phone is charging very very slow!

@Varun19

The first step in troubleshooting is to try out a different wall charger and/or USB cable and see if there's a difference.



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Visitor
Message 3 of 4
639 Views
Message 3 of 4

Re: My phone is charging very very slow!

@Quester till yesterday it was working fine with the same charger and even today if i connect with the same charger its indicating as charging but if i switch on the mobile data and keep for charge it will be in the same point and if i switch off the mobile data and keep for charg it takes 20 minutes to increase 1% of battery.

 

I tried using other chargers too still facing the same issue. Any other solution for this?.

Visitor
Message 4 of 4
580 Views
Message 4 of 4

Re: My phone is charging very very slow!

You may use approved charger that has 2.0A