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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Marshmallow issues

SOLVED
Adviser
Message 21 of 34
1,040 Views
Message 21 of 34

Re: Marshmallow issues

Ciao YoGem,

 

what you mean by software reset?

 

Something like this?

To soft reset your phone press and hold the Power/Lock button for around 8 to 10 seconds. The phone will restart automatically.

If that doesn’t work, then remove the battery (if it has one). Wait 30 seconds and put the battery back in. Then press the Power/Lock button to turn the phone on.

 

Thanks,

 

guido

Adviser
Message 22 of 34
1,020 Views
Message 22 of 34

Re: Marshmallow issues

Ciao YoGem,

 

i followed all your instructions...you were absolutely right, the C5 now runs as ever!

No more BT disconnections and Wifi seems more stable.

You should make an official post as a solution to all the problems around.

 

Grazie 1000

 

 

Genius
Message 23 of 34
999 Views
Message 23 of 34

Re: Marshmallow issues

Bico, si funziona.. Vero?

Yes, I've been traveling a lot and the C5 have been with me all time and I can say that I enjoy this phone even better now with Marshmallow than with Lollipop, it's a pity it won't get Nougat.

Hopefully this thread will help other people.

Slightly smiling Face

  » If you find that an answer helped, say thanks and give kudos Slightly smiling Face

Wizardry is the key!
One time poster
Message 24 of 34
989 Views
Message 24 of 34

Re: Marshmallow issues

Nirai6

I had the same issue as you do, it seems the marshmallow update was really having me a hard time for I really love taking pictures in this c5, it's really sad to see blurry images, I hope that Sony would have a solution already and all other units.

But can the software repair option be able to reset the camera's setting?
Highlighted
Adept
Message 25 of 34
943 Views
Message 25 of 34

Re: Marshmallow issues

Is firmware update 29.2.B.0.129 is android 5.1 to 6.0 update?
Regular
Message 26 of 34
926 Views
Message 26 of 34

Re: Marshmallow issues

Firstly, let me open by saying 2 things. Everything in my house and portable is Sony. There is not a room you can walk in and find something from your company. I am a committed Xperia owner and have a C5Ultra Dual. I also use a Sony Smartwatch 3 and a Sony SBH50 Headset. So lets get into it…..

 

As an owner of an IT company that’s specialises in mission critical systems (banking) I am stunned by the suboptimal level of QA you guys are doing on your device upgrades. Let me explain.

 

I have just one week ago, accepted an upgrade for my phone from Lollipop to Marshmallow and here is not was has happened.

 

  1. My SBH50 keeps connecting and disconnecting regardless of what entertainment app I am listening to. I have reinstalled phone software, reset headset. Unpaired the re-paired. No joy. It connects and disconnects every minute. I have read all the blogs (including those suffering similar problems to be) an appears there is no fix except to wait for you guys to patch the software drivers and Bluetooth handers. I spend considerable time trying reinstalling everything and I mean everything including apps on phone No success and as a result, very annoyed.
  2. Marshmallow does not support my 128GB SD card. I have read much about this on the web and on your site and unless I root the phone (which I don’t want to do), I can’t use the SD card to transfer apps. As a result, my 16GB phone runs out of internal memory. I have read all the BS about app speed, but it is just that. In Lollipop, I had zero issues with speed. This is a real retrograde step by Sony to firstly not have the ability to move certain apps to SD card and secondly, not advise users this will be a consequence of upgrade. I am now contemplating restoring an older version.
  3. My phone now has a nice new trick (which I suspect is memory related). It just reboots when it feels so inclined. I have deleted several apps which I think were loading up internal memory and it now seems to have settled down. But refer to point 2 above.

 

So my overall experience here is you guys have not done proper regression testing, which when you think how important the phone is to people in their day to day lives, in my opinion, you have significantly failed your users. I am very happy to stand corrected. I have reloaded software, apps, carrier settings, etc, etc. All to no avail. I have even jammed my SD card with 90 GB of photos (as per blog) to trick phone into only seeing less than 32GB (an no the SD card is not formatted as NTFS).

 

Finally, I am not expecting you can do much, but I strongly counsel you to publish a patch asap to fix Bluetooth issues and the SD card “shocker” because that 2nd one is an Epic fail and there is no point trying to blame Google for that. You guys could put the feature back in under storage in system settings.

 

I leave you with thoughts and hope you can advise on when you will patch the OS and driver. Signed a very underwhelmed loyal Sony customer.

Apprentice
Message 27 of 34
913 Views
Message 27 of 34

Re: Marshmallow issues

Agree with every single word you wrote.

Simply unaccettable from a company like Sony, abandon its loyal custumers with such problems.

We will all move to another brand soon... 

Regular
Message 28 of 34
901 Views
Message 28 of 34

Re: Marshmallow issues

Like you, I am seriously frustrated.

 

Had dinner with a friend on Saturday night, explained my woes, he has bought IPhone 7 today.

 

Its just appalling. How can this happen #Sony

 

My latest issue now is the Xperia Companion no longer works, so I cannot even back the thing up !

 

Xperia Companion Problems.jpg

Adept
Message 29 of 34
874 Views
Message 29 of 34

Re: Marshmallow issues

I actually don't know so I am posting it here. I recently applied "retro pop art" theme to my Xperia C5 ultra dual, Android version MM. The theme works nicely but when I open WhatsApp the navigation buttons turns back to original ones i.e. triangle, pentagon and square. And when I open a chat in WhatsApp the navigation bar buttons turns back as provided by the theme. 

Adept
Message 30 of 34
873 Views
Message 30 of 34

Re: Marshmallow issues

Screenshot_20161211-211504.png