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Green dots on the homescreen after restart

One time poster
Message 1 of 2
Message 1 of 2

Green dots on the homescreen after restart

Mi Xperia c5 ultra se me apago y al momento de prenderlo pues aparece el Sony bien y el bienvenido a Telcel bien pero ya al momento de que sale mi fondo sale una parte completamente negra y a veces hasta con puntos verdes quiero imaginar que es un virus o no se porque le pasa eso y que podría hacer yo


My Xperia c5 ultra turned off and at the time of turning it on, the Sony appears well and the welcome to Telcel, but by the time my background comes out a completely black part and sometimes even with green dots I want to imagine that it is a virus or I do not know why that happens to him and what could I do



Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Green dots on the homescreen after restart

Hi @Alejandra9, sorry to hear about this. Slightly frowning Face

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Is the black part with the sometimes, green dots always there and you can't use the device at all, or is just the wallpaper that is temporarily shown as this? If you are able to boot the device up just fine and open it up with the PIN code(s), try restarting it in safe mode and see if you experience the same behaviour when downloaded applications aren't loaded.

Let me know how it goes and I'm sorry if I misunderstood your question.

Official Sony Xperia Support Staff

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