account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Front camera not available

Learner
Message 41 of 57
843 Views
Message 41 of 57

Re: Front camera not available

I'm another user very disappointed, after updating to Android 5.1 my front camera stopped working. I tried everything, 1st using logcat, then full reset and finally Xperia Companion Repair, nothing has fixed the front Camera.

I've  been reading this forum and many others about this problem that many users experience and the only answer Sony is providing, is to send the phone to the support centre. Come on ! I'm sure it's not only myself that think is kinda obvious that the upgrade to 5.1 affected the front camera, so please Sony, instead of asking us to waste our time, fix the problem and release another update. I'm sure you had plenty of users already sending their phones to your service center and you should have a clear idea on how to fix it.

This is not the 1st time I had a problem after and update (check my forum history), so I think before releasing an update Sony should test it properly !!!

One time poster
Message 42 of 57
814 Views
Message 42 of 57

Re: Front camera not available

Same problem here!! After a software update, the switch camera  icon is missing. I reseted my phone, did a software repair with PCC but nothing worked. Im gong to have my phone checked out by a Sony repair center here in Monterrey Mexico. I'll let you guys know the outcome.

Visitor
Message 43 of 57
812 Views
Message 43 of 57

Re: Front camera not available

Yes! I have the shame problem. I've tried everything!!! It doesn't work. I bought it for that camera like you... It's really reply frustrated. Format, restart, everything...
Visitor
Message 44 of 57
811 Views
Message 44 of 57

Re: Front camera not available

Somebody knows something? Sony is a disaster. They don't say nothing.
Sony Xperia Support
Message 45 of 57
798 Views
Message 45 of 57

Re: Front camera not available

@grouchon If a software repair didn't help you should get your phone examined further at an authorised service center. You can contact your Local support team for more information on how to proceed with this.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 46 of 57
734 Views
Message 46 of 57

Re: Front camera not available

I started this forum in February and there's still no solution.. I really really really hope that the Marshmallow update helps all of us who shares the same problem

Sony Xperia Support
Message 47 of 57
719 Views
Message 47 of 57

Re: Front camera not available

Hi @IzzatW, I'm very sorry to hear that.

 

I do recommend that you get your device examined by an authorised service center. Your Local support team can help you proceed with this.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 48 of 57
601 Views
Message 48 of 57

Problem whith My C5 ultra's camera

When I open the app it tells me " can not récord. Maybe another app is using récord... " I have hard reseted My c5 ultra and the trouble comes back after some period of time, I can take pictures, but can not recording.. I'm boring of this situation... any advince you can give me!
I need help
Highlighted
Apprentice
Message 49 of 57
570 Views
Message 49 of 57

Re: Problem whith My C5 ultra's camera

Try disabling Google ok
One time poster
Message 50 of 57
458 Views
Message 50 of 57

Front Cam dont work after update

This problem is that in my phone 📱 

The front camera 🎥 is don't work after update to marshmallow i don't know what's going on.  I'm in Egypt and my phone coming from Saudi Arabia. 

What can I do?