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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Xperia C4 Dual - Rebooting when connected to charger

Apprentice
Message 31 of 40
1,514 Views
Message 31 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Just having the same issue today after using a portable insignia charger, it said 80% and when I checked it again at work was down to 15%! I already did the phone repair option with xperia companion but the problem persists. Also when I connect it it to charge it instantly turns off and begins to reboot over and over again in a loop. Hopefully there is an update soon and it fixes the issue. I am going to try a full reset and if the problem persists I am upgrading to the Z5. Really a shame, I like this phone alot. Guess nothing good lasts forever, perhaps the battery is finally damaged from so much use.

 

If anyone has found a way to fix, please share!

One time poster
Message 32 of 40
1,457 Views
Message 32 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

same problem here. 

been like this since 2 the last two month. but my warranty just out. been using this phone a year. 

any suggestion beside replacing with other phone. i really like this phone.

 

thank you

One time poster
Message 33 of 40
1,427 Views
Message 33 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Have the same problem here..really annoying...anyone have solutions?

One time poster
Message 34 of 40
1,363 Views
Message 34 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

You know i started having this exact same issue about two weeks ago. Tried several different things I had read online, including a factory reset, but nothing worked. Just today i started looking into the installed apps on my phone and i came across a curious one called autopoweroffservice. I disabled it and voila!! My phone started charging without rebooting every 10 seconds.
One time poster
Message 35 of 40
1,283 Views
Message 35 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

THANKS A MILLION TIMES!. I found the solution,  hit at the back of your phone with your fingers and it will charge. The problem is just a LOSE CONNECTION.

Learner
Message 36 of 40
1,268 Views
Message 36 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

i am faceing the same problem now any solutions 

Learner
Message 37 of 40
1,149 Views
Message 37 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

me too i have the same problem with my sony c4 dual 

any help ??

Visitor
Message 38 of 40
730 Views
Message 38 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

I have the same problem i send it to service center then they fixed. After 7 months it’s happening again, the fact about sony c4? This phone is trash! Touch screen having problem, rebooting, all defects that you will see in an android its here in this phone. Disappointing. 

One time poster
Message 39 of 40
658 Views
Message 39 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

open back cover ur sony C4 dual.. put ur battrey... "banting dengan cara mentatar sebanyak 5 kali"  I mean... u can used indonesian language..... u can solved ur problem  Slightly smiling Face

One time poster
Message 40 of 40
384 Views
Message 40 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Thank you for your suggestion. I disabled the autipoweroffservice. Now it's working fine.