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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia C4 Dual - Rebooting when connected to charger

236
Learner
Message 1 of 40
6,089 Views
Message 1 of 40

Xperia C4 Dual - Rebooting when connected to charger

Hi,

 

I am facing a very weird issue with C4 dual. Whenever, I am connecting my phone to charger for charging, the boot boots, Xperia logo apprears and phone shutt off. Again, the same thing gets repeated.

 

I have tried using different chargers but the problem still persists. Its very annoying and irriating. 

 

Could any one help me out what exactly is the matter? Its the hardware problem or something else?? I am not able to use my phone since it is not getting charged?

 

Regards

Hardik

39 REPLIES 39
Forum Legend
Message 2 of 40
6,078 Views
Message 2 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Hi,

That sounds strange. When you say different chargers, do you mean both cable and adapter? Have you tried different wall sockets?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Moderator
Message 3 of 40
6,071 Views
Message 3 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Is it the original charger?



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Message 4 of 40
6,067 Views
Message 4 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

By any chance have u ever tried to play with charging port of mobile like u pressed charging port hardly or some other make charging pin u inserted in your mobile?

Also just for my info trust u have not any voltage fluctuations issue?
236
Learner
Message 5 of 40
6,055 Views
Message 5 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Hi Hampus,

 

Yes, I have used to OEM's cable+charger, also tried charger+cable cord of other company as well (samsung and htc).

 

I have used usb charging from PC as well as wall socket method but he problem persists. After continuoulsy trying connecting and disconnecting chord from mobile, sometimes phone detects and charges. But the moment, I disturb the positioning, it again goes back to same old mode (switch off and rebooting).

 

I backed up all my data yesterday and did factory reset thinking it might be software issue. Still not resolved.

 

Any suggestion would be highly appreciated.

 

Regards

Hardi

236
Learner
Message 6 of 40
6,054 Views
Message 6 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Hi Amit,

 

Not i haven't pressed the mobile usb hardly. No votlage fluctuation as far as I can recall.

 

Thanks

Regards

236
Learner
Message 7 of 40
6,053 Views
Message 7 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Yes, it is the original charger

 

Regards

Hardi

Message 8 of 40
6,047 Views
Message 8 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

From when this problem started?
I guess there is port issue and nees to replace.

Please contact your local SC.

236
Learner
Message 9 of 40
6,037 Views
Message 9 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Hi Amit,

 

It started 5 days ago... last 3 months it was fine....

Message 10 of 40
6,035 Views
Message 10 of 40

Re: Xperia C4 Dual - Rebooting when connected to charger

Thanks good to know.
I suspect port malfunction. Pls check with local Sony SC