account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Sony Xperia C4 only charges when turned off

One time poster
Message 1 of 2
1,082 Views
Message 1 of 2

Sony Xperia C4 only charges when turned off

Sony Xperia C4 only charges when turned off

gt

1 REPLY 1
Sony Xperia Support
Message 2 of 2
1,021 Views
Message 2 of 2

Re: Sony Xperia C4 only charges when turned off

Hi @Ạnh and sorry to hear about this. Slightly frowning Face

Is there any change when you charge the device when it's rebooted in safe mode? In safe mode downloaded applications aren't loaded, so we can see if any of them is the cause of this behaviour.

If you have a friend, colleague or family member that has also have an Xperia device, you can ask them if you can borrow their charger/cable and see if it works to charge the device when it's powered on and not rebooted in safe mode.

Let me know how it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.