account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

My cell phone does not receive messages and does not send

Message 1 of 2
Message 1 of 2

My cell phone does not receive messages and does not send

Translation via Google Translate:

help to set up messaging !! my cell does not receive messages


ayuda para configurar mensajeria!! mi celular no recibe mensajes 

Message 2 of 2
Message 2 of 2

Re: My cell phone does not receive messages and does not send

Hi @alejandra8,



Have a look at the Short Message Service Center ("SMSC") settings in Messaging (Messaging-->the three dots in the top-right corner-->Settings-->SIM settings-->SIM 1 (if applicable)-->SMS center number)...


Do you see a telephone number (usually in international format) shown here?

  • I can't help you if you don't tell me what mobile device you're using & what version of Android it is running, in English (you can use Google Translate -
  • The more information you can give me, the easier I can help you!
  •  Please kudo this post if you think it has been helpful; or mark it as the "solution" if it fixed your problem, so that other users facing the same issue can find the solution!